Warranty Executive for Automobile Industry

1 month ago

Raipur, India ASAP Recruitment PVT.LTD. Full time

As a Warranty Executive in the automotive industry, you will play a pivotal role in managing and optimizing the warranty processes for our vehicles. Your responsibilities will include overseeing warranty claims, collaborating with cross-functional teams, and implementing strategies to enhance product quality and customer satisfaction.

Key Responsibilities:
1. Warranty Claims Management:

- Evaluate and process warranty claims submitted by customers, dealers, and service centers.
- Ensure timely and accurate verification of claims in adherence to warranty policies.
- Collaborate with technical teams to assess root causes of issues and implement corrective actions.

2. Technical Collaboration:

- Work closely with engineering and product development teams to understand and address product-related issues.
- Provide technical insights to improve vehicle design, manufacturing, and quality control processes.
- Conduct regular training sessions to enhance awareness of warranty-related matters among technical staff.

3. Customer Interaction:

- Communicate effectively with customers, dealers, and service centers to resolve warranty-related inquiries.
- Strive for customer satisfaction by ensuring a smooth and efficient warranty claims process.
- Implement feedback mechanisms to capture customer insights for continuous improvement.

4. Data Analysis and Reporting:

- Analyze warranty data to identify trends, common issues, and areas for improvement.
- Generate comprehensive reports for management review, highlighting key performance indicators.
- Utilize data-driven insights to make informed decisions and streamline warranty processes.

5. Quality Assurance:

- Collaborate with quality control teams to establish and maintain rigorous quality standards.
- Develop and implement strategies to minimize warranty claims through proactive quality assurance measures.
- Monitor and report on the effectiveness of implemented quality improvement initiatives.

Qualifications:

- Bachelor’s degree in automotive engineering, mechanical engineering, or a related field.
- Previous experience in warranty management within the automotive industry.
- Strong technical understanding of vehicle systems and components.
- Excellent analytical, problem-solving, and decision-making skills.
- Effective communication and interpersonal communication

*

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Speak with the employer**
+91 7470802889

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