Phone Banking Officer
7 months ago
The Phones Officer role is focused on rendering services to Bank customers and ensuring. satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
- Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines - Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
- Graduate or Postgraduate from a recognized institution (see eligibility below).
- 2- 5 years relevant role in voice customer service.
Grade Eligibility - Please ensure no gap in studies/ no back logs/ no gaps if was working. Open to work in shifts
as in days/noon/night. It will be rotational.
- Assistant Manager - Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of
experience.
- Deputy Manager - Post Graduate/ Engineering Graduates and 3+ year's Experience
Role Proficiencies:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new
department.
**Salary**: ₹120,000.00 - ₹450,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 8160933954
-
Phone Banking Officers
5 days ago
Chennai, India Hdfc Full timeHDFC HIRING PHONE BANKING OFFICERS GRADUATION MANDATORY 1-3 Years Experience in Bpo Or Sales Or Banking Sector. Salary Package 16k - 26k Call or WhatsApp - 9677253511 for more details **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹26,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay...
-
Phone Banking Officer
7 months ago
Chennai, Tamil Nadu, India Resource Square Solutions Pvt Ltd Full timeExcellent Job Opportunity with ICICI Need Fresher (Both Male/Female) Voice Process Designation: Phone Banking Officer Office Timing: 9 AM to 6:30 PM Qualification: +2 or Any graduate **Salary**: 15000 per month + Incentives: 4000 to 6000 Location: Chennai **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹18,000.00 per...
-
Phone Banking Officer
3 months ago
Greams Road, Chennai, Tamil Nadu, India Buzzworks Business Services Pvt Ltd Full time**Greetings from Buzzworks Business services.....!** **Role** **:Phone Banking Officer** **Experienced : CTC Upto 5 L For Fresher : CTC Upto 2.50 LPA Fixed.** **Key Responsibilities**: - **Customer Service**: - Address customer inquiries about account information, transactions, and other banking products via phone. - Assist customers with...
-
Phone Banking Associate
3 months ago
Chennai, Tamil Nadu, India Buzzworks Business Services Pvt Ltd Full time**Job Title: Phone Banking Officer** **Designation**: Phone Banking Associate **Qualification**: Any Graduation (Fresher & Experienced). **Age**: Below 30 Years. **CIBIL Score**: Not less than 700. **Salary**: ₹2.5 LPA - ₹5 LPA. **Location**: Chennai (Spencer Plaza, Office Lobby, 4th Floor, Mount Road). **Languages Preferred**: Proficiency in English +...
-
Phone Banking Officer
3 months ago
Anna Salai, Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full timeJob title : Phone banking Officer Handling inbound calls Assist the customers over the calls on credit card and Personal loan enquiries Resolve customer queries on time Languages Known : English, Hindi & Tamil Rotational shift ( No night shift for females) Salary upto 4.5lacs Age below 35 Pay: ₹13,000.00 - ₹40,000.00 per month **Benefits**: -...
-
Phone Banking Officer
1 week ago
Chennai, India Call for Jobs Full timeDesignation: Tele Banking Executive Department: Virtual Institution Relationship Management Location: Chennai (Vadapalani) Qualification: Degree Mandatory languages: English, & Malayalam Experience: 0 to 3 years Position description: 1. To achieve assigned Unit / value/ Income across product lines 2. Customer communication 3. Qualitative: Call...
-
Phone Banking Officer
7 months ago
Chennai, India Call For Jobs Full timeSix working days for a week, which has rotational weekly off basis business requirements. Not every Sunday is weekly off. Have to take inbound calls for 480 minutes or to do outbound for 480 minutes everyday depends on your work assigned within 9 hours of shift time. 1. The incumbent is responsible for representing the Bank and presenting the bouquet of...
-
Phone Banking Officer
7 months ago
Chennai, India Call For Jobs Full timeGolden Opportunity to work as Risk Analyst with 4 largest bank in the world Experience 0 - upto 2.5 years Profile : 100% Voice profile Shift Type : Rotational with Night shifts. Work Location L.B. Road, Thiruvanmiyur, Chennai - 600041. Age 18 to 29 years To ensure the fraud exposure & loss is minimized by identifying the fraud at the earliest by...
-
Phone Banking Officer
4 months ago
Karapakkam, Chennai, Tamil Nadu, India Unidos Technology Full timeDEAR CANDIDATE, one of a leading private bank is looking for a banking executive for their day to day operations. Qualification - Any degree Experience - fresher / 1-4 yrs exp Location - karapakkam, OMR, Chennai - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the...
-
Phone Banking Officer
3 months ago
Anna Salai, Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full timeHandling inbound calls Assist the customers over the calls on bank needs Resolve customer queries on time Languages known : Hindi/Telugu/Kannada/Malayalam and English & Tamil is mandatory Salary utp 3.5 lacs Age upto 35 Pay: ₹220,000.00 - ₹350,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational shift Application...
-
Banking Officer
1 week ago
Chennai, India HIRELYZ BUSINESS SOLUTIONS PRIVATE LIMITED Full timeWanted for Leading Bank Companies like Axis, HDFC, Equitas, SBI Life, DBS Role : Relationship Officer, Customer Service Officer, BDM, Relaionship Officer, Asst Manager Job Location : Coimbatore, Madurai, Erode, Salem, Trichy, Namakkal, Virudhunagar, Kanniyakumari, Vilupuram, Pondycherry and more locaions CTC : Upto 4.5LPA Min. Any UG Degree Must Age...
-
Phone Banking Officer
4 months ago
Perungudi, Chennai, Tamil Nadu, India Unidos Technology Full timewe have openings for inbound offices & VKYC **JOB DESCRIPTION** - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the CRM tool. - Generate leads and educate customers about new products & their benefits. - Maintain and adhere to compliance guidelines - Capture problem...
-
Phone Banking Officer
1 month ago
Anna Salai, Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full timeHandling inbound calls Assist the customers over the calls on bank needs Resolve customer queries on time Pay: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift Application Question(s): - Current CTC and Notice period **Education**: - Bachelor's (required) **Experience**: - total work:...
-
Phone Banking Officer- Hindi
1 month ago
Chennai, Tamil Nadu, India GRMAC Pvt ltd Full timeHandling inbound calls Resolve customer queries and complaints Assist the customers over the calls on banking needs No sales and No Target Eligibility Requirement Graduation Mandatory Good Communication Skill - Hindi and English Age criteria below 30 Freshers also eligible **Job Types**: Full-time, Permanent, Fresher Pay: ₹14,500.00 -...
-
Strategic Relationship Banking Professional
4 days ago
Chennai, Tamil Nadu, India Sumitomo Mitsui Banking Corporation – SMBC Group Full timeCompany OverviewSumitomo Mitsui Banking Corporation – SMBC Group is a leading Japanese bank with a strong global presence, offering personal, corporate and investment banking services to clients across 39 countries and regions.We have a significant presence in Asia, with our regional headquarters established in Singapore in 2008. In India, we have offices...
-
Indian Bank
7 months ago
Chennai, Tamil Nadu, India Quess Corp Limited Full timeWe are hiring for Loan sales officer for INDIAN BANK ( Off Role ) Position - FOS, TL, Collection Officer. fixed Salary - 17k to 22 k + incentives ( PF & ESI ) Allowance monthly - 2400 Two wheeler must Location - Chennai all Indian Bank branch No fees Payments **Salary**: ₹17,000.00 - ₹25,000.00 per month **Job Types**: Full-time,...
-
Phone Banking Officer
6 months ago
Anna Salai, Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time1)Graduation mandatory 2)Languages : Hindi & English & Tamil fluency is mandatory 3)Age less than 35 years 4) Pure customer service role, No targets no sales 5)Rotational shift 6 ) Chennai location - No virtual interview will be done **Salary**: ₹220,000.00 - ₹500,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Day...
-
Bank Officer-household
1 week ago
Chennai, India IDFC FIRST Bank Full timeJob Title - Bank Officer HH Place of work - Chennai Business Unit - Retail Banking Function - Branch Banking Roles & Responsibilities - Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area '- Ensure acquisition of high quality savings accounts in terms of product mix, segments...
-
Bank Officer
7 months ago
Chennai, Tamil Nadu, India Sri Sai Tech & HR Solutions Full time**Job Description: - ** **Designation: - Bank Officer - Direct Bank On Roll Job** **Salary: CTC 15k to 22k + Incentives** **Experience: Minimum 6month to 1 Years any kind of Sales Experience (Freshers welcome)** **(Banking Sales, Commercial Loan Sales, Finance Sales, Medical Ref, Home Loan, Mortgage Loan, Personal Loan, Business Loan, Agriculture Loan,...
-
Indian Bank
7 months ago
Chennai, Tamil Nadu, India Quess Corp Limited Full timeWe are hiring for Loan sales officer for INDIAN BANK ( Off Role ) Position - FOS, TL, Collection Officer. Salary - 17k to 22 k + incentives ( PF & ESI ) Location - Chennai all Indian branch No fees Payments **Salary**: ₹17,000.00 - ₹23,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day...