Operation and Relation Executive
1 month ago
The Role: The incumbent will be a front-line leader, part of the transformation journey
for Finlabs - implementing directional changes, implementing processes and workflow
changes, metrics & SLAs & data monitoring changes. They will therefore be someone that
is independent, self-learning, and excited about people and positive changes.
The person will be responsible for Operations and Customer Relationship spaces including:
- Imbibing the Company’s Obsessive Customer Focus philosophy and implement the
same (including quality, efficient, and seamless client onboarding, quick responses
to queries, and resolution of complaints)
- Ensure timely communication with External Clients and Internal Stakeholders to
ensure a smooth flow of data/information
- Operations management (including SLA adherence and continual process
improvement)
- Metrics management and data capture & management (including defining metrics
and analysis, reporting, and recommendation for changes)
- Understanding key customer individual needs and addressing these.
- Knowing your competition, market trends and being the catalyst of industry’s best
practices.
- With an experience in the BFSI sector
- A quick learner with the ability to understand the overall direction and strategy
- Comfortable with change, uncertainty, and ambiguity - preferably should thrive in it
- Inspired by challenging goals
- Great at people skills
- Good communication skills
- Obsessively customer focused; great at relationship building
- Comfortable in a remote working environment and with a distributed team
- Strongly data orientated
The most rewarding part of the job will be that the person will evolve with the
transformation and enjoy the growth that comes with the success of such a journey. If that
excites someone, they are probably a great fit.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
Application Question(s):
- Do You Have Experience in Mutual Funds or Certification?
- Do you Have Experience in Bfsi Industry?
- Do you Have Experience in Customer support?
- Do You Have Experience in Operations?
- Please Mention your current Residence?
**Experience**:
- total work: 1 year (preferred)
Work Location: Remote
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