Customer Solutions Design Professional

2 weeks ago

Gurugram Haryana, India BT Group Full time

Customer Solutions Design Professional

**Job Req ID**:31607**Posting Date**:29 Apr 2024**Function**:Customer Service**Unit**:Business**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:Competitive**Why this job matters**
The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs.

**What you’ll be doing**
1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.
2. Contributes to resolve issues that arise during design.
3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.
4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.
5. Ensures that own designs adhere to architectural principles and policies.
6. Performs root cause analysis for issues in relation to designs.
7. Supports change management, impact assessments and design documentation updates.
8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs.
9. Supports the implementation of ways to improve working processes within the area of customer solution design.

**The skills you’ll need**
- Troubleshooting
Business Strategy
Technology Integration
Decision Making
Requirements Analysis
Root Cause Analysis
Requirements Gathering
Growth Mindset
Negotiation
Business Analysis
Commercial Acumen
Solution Design
Technology Migration
Inclusive Leadership
Proposal Development

**Our leadership standards**

**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

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