E Commerce Marketing Executive

3 weeks ago


Bengaluru Karnataka, India Happy square outsourcing company Full time

Position Details

Division: Marketing Division

Location: Bangalore

Required Male Only

Required Qualification

1. Graduates (preferably) with at least 2 to 3 years of experience in a similar profile

2. Experience in Customer Care Management/ Client Relationship Management/ Lead

Generations.

3. Experience in Managing E-commerce marketplaces.

1. Managing online marketplaces (E.g., Amazon, Flipkart, etc.)

○ Manage marketplace billing & reconciliations.

○ To oversee timely scheduling, dispatch, delivery and returns of all orders.

○ Manage all issues with marketplaces regarding order scheduling, dispatch, delivery,

returns, refunds, and billing.

○ Coordinate with marketplaces for reimbursement of any fee claims.

2. Management of Company E-store

○ Oversee inventory management on E-store.

○ Oversee and manage any issues with order delivery.

○ Resolve any issues with the help of the E-store platform help centre.

○ Resolve issues with the payment gateway if any.

○ Manage website platform, payment gateway billing & reconciliation.

3. Customer Care Management:
○ Manage inbound leads and clients.

○ Manage complaints, and queries from customers.

○ Lead generation through research and outbound calls.

4. Coordinate and assist the sales team in resolving all queries within a

timeframe.

5. Data analytics & management of marketing and sales department reports

6. Management of marketing department expenses and record them.

7. Interdepartmental coordination for order management.

8. Interdepartmental coordination for marketing & sales-related activities.

9. Stakeholder management.

Skill & Attributes: Good Coordination skills, follow-ups, data analytics,

reporting and MIS

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

Application Question(s):
Generations

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 17/03/2024


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