ERP Operator CRM

5 months ago


Twentyfour Parganas District West Bengal, India Metravi Instruments Pvt Ltd. Full time

You will be based at Kolkata, West Bengal, India, and you will be primarily responsible for the following functions:

- Manage large amounts of incoming phone calls
- Work on the ERP for the sales flow for all updates and documents as required
- Follow up for quote and payments from customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Coordinate with team and management to provide required resolutions to customers
- Take the extra mile to engage customers
- Handle data entry jobs
- Handle any operational jobs as and when required

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Tally: 1 year (required)
- CRM software: 1 year (required)


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