ERP Operator CRM
6 months ago
You will be based at Kolkata, West Bengal, India, and you will be primarily responsible for the following functions:
- Manage large amounts of incoming phone calls
- Work on the ERP for the sales flow for all updates and documents as required
- Follow up for quote and payments from customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Coordinate with team and management to provide required resolutions to customers
- Take the extra mile to engage customers
- Handle data entry jobs
- Handle any operational jobs as and when required
**Salary**: ₹14,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Tally: 1 year (required)
- CRM software: 1 year (required)
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