Associate User Experience Designer

1 week ago

Mumbai, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
This role is part of JPMorgan Chase’s Operations UX team. We put our customers and internal employees first, building with their needs in mind, providing world-class service and growing to reach people, businesses, and communities everywhere. We champion opportunity and enterprise that unlock equity, inclusion, and sustainable growth. Come join our inclusive and collaborative team working to power economic growth, serving our customers, clients, and communities for over 200 years.

We believe financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user
- and human-centered practices. As a User Experience Designer within the Operations team, you will help to create meaningful and cohesive end-to-end experiences for our contact center employees. Key responsibilities include working alongside your cross-functional team members to represent the voice of the customer, influence decisions, and ultimately deliver the best possible agent desktop experience for our employees and the customers they serve.

We expect you to have strengths in user centered design and agile methodologies, as well as a desire to continually broaden and improve your skills.

**Responsibilities**:

- Design experiences across our contact center employee internal tools experience
- In partnership with UX Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users
- Collaborate directly with engineering peers, advocating for the user’s perspective
- Ideation and prototyping to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
- Diagram the interactivity of the product, including user flows and wireframes
- Detailed design, built upon our Design System, that brings our solutions to life
- Present work, connecting design decisions to desired business impact

**Required Qualifications, Capabilities and Skills**
- Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Plans and structures their own work, executing quality work within expected time frames
- Demonstrated experience with user-centered design approaches, working with design systems, and proficiency using tools such as Adobe Creative Cloud and Figma
- Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and with software engineers
- Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping
- Intermediate communication and presentation skills, including articulating the rationale behind design decisions within the team

**Preferred Qualifications, Capabilities and Skills**
- Developing understanding of Accessibility Guidelines and Inclusive Design practices
- Has shipped digital products or a launch-ready prototype
- Understanding of basic technical context of their designs; familiar with HTML, CSS, and JavaScript
- Foundational understanding of business needs, and how design connects with it

To be considered for this position, you must have a portfolio available for review.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sale

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