Contingent Worker

4 weeks ago


Bengaluru Karnataka, India NEC Corporation Full time

**Company**:NEC Corporation India Private Limited**Employment Type**:
**Office Location**:Bangalore, KA, IN, 560029**Work Location**:Hybrid**Req ID**:2385**Description**:

- GENERAL DESCRIPTION and RESPONSIBILITIES:
- Provides telephone support to field techs via multiple methods while they install hardware at client locations.
- Provides excellent customer support to internal and external clients.
- Responsible for accurate tracking and documentation of installation timeline and any problems that may arise.
- Responsible to insure timely installation of various pieces of hardware.
- Provides timely technical resolution of problems or escalations on behalf of customer to appropriate higher level technical personnel.
- Trouble shoot reported Hardware, software, network problems.
- Provide case status updates to Customer and Retail Solutions personnel.
- Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years’ experience.

**Specialization Description**
- Add specialization description.....

**Level Description**
- Add level description.....


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