Associate, Unified Systems Operations

2 months ago

Gurugram Haryana, India Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Responsibilities, preferably listed down:
Good in Japanese translation and interpretation.

Expected to do the work according to SOP’s (In Japanese).

Translation and Interpretation of instruction from clients (as required).

Communication with stake holders in Japan /India.

Act as the central communication point for interpretation and translation.

Good understanding of Distributed Console & Batch monitoring environment using available tools.

Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.

Prioritize various task based on business impact to the client.

Handle production operating system resource availability.

Perform root cause analysis, resolution and / or critical issue for production systems.

Monitoring various Job status and Late queue etc.

Monitoring for SLA checklist and make sure of the SLA jobs completion within the given SLA time.

Performing adhoc requests like Demanding, Cancelling, Holding Jobs.

Develop working relationships with support and delivery teams, management and liaise with support areas as required.

Train and mentor other team members

Participate in daily Operations meetings

Who You Are

Bachelor's Degree

Japanese Language(JLPT N2/N3 or equivalent) and basic MS Office(Power Point, Excel, Word )

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

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