Systems Analyst 3-MS Teams Unified Communications

2 weeks ago


gurugram, India Unisys Full time

What success looks like in this role:

Job Summary The Technical Support Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems. Job responsibilities include: Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products. Manage escalations to ensure timely and high quality resolution of all issues. Monitoring & maintaining availability of customer’s ‘Lync’ and ‘Skype for Business’ infrastructure. Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment. Write technical articles contributing towards product knowledge base Analyze user problems and develop trouble shooting solutions Improve existing systems by analyzing areas of modification with a team or individually Maintain systems by monitoring, Identifying, and correcting network issues Create technical specifications and best practices  Update knowledge and skills regularly through in-house and external courses, manuals, and new applications

#LI-UG1

You will be successful in this role if you have:

B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)

Cumulative or major GPA of 3.0 or higherSound Knowledge of basic computer science concepts, programming, and Information Systems

Experience:

Minimum 7 years relevant work experienceMust have prior experience providing technical support to Enterprise CustomersPrior exposure to Microsoft Unified Communication Technologies

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.



  • Gurugram, India Unisys Full time

    What success looks like in this role: Job Summary The Technical Support Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems. Job responsibilities include: Provide technical...


  • Gurugram, Haryana, India Unisys Full time

    **What success looks like in this role**: - Must possess good working knowledge of Microsoft Teams, MS Teams Meeting Rooms, LYNC and Skype for Business Server and Exchange Unified Messaging (UM). - May have worked on various Meeting Room Devices such as Poly, Lenovo, Crestron, Surface Hub etc. - May have knowledge of any contact center solutions such as...


  • Gurugram, India Unisys Full time

    What success looks like in this role: Must possess good working knowledge of Microsoft Teams, MS Teams Meeting Rooms, LYNC and Skype for Business Server and Exchange Unified Messaging (UM). • May have worked on various Meeting Room Devices such as Poly, Lenovo, Crestron, Surface Hub etc. • May have knowledge of any contact center solutions such as...


  • Gurugram, India Unisys Full time

    What success looks like in this role: Must possess good working knowledge of Microsoft Teams, MS Teams Meeting Rooms, LYNC and Skype for Business Server and Exchange Unified Messaging (UM). • May have worked on various Meeting Room Devices such as Poly, Lenovo, Crestron, Surface Hub etc. • May have knowledge of any contact center solutions such as...


  • gurugram, India Unisys Full time

    What success looks like in this role: Must possess good working knowledge of Microsoft Teams, MS Teams Meeting Rooms, LYNC and Skype for Business Server and Exchange Unified Messaging (UM).• May have worked on various Meeting Room Devices such as Poly, Lenovo, Crestron, Surface Hub etc.• May have knowledge of any contact center solutions such as...


  • Gurugram, India Unisys Full time

    What success looks like in this role: Skills and Abilities: Strong in networking concepts. Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.) Outstanding attention to detail and capacity to demonstrate continual learning. Exceptional analytical and problem-solving capabilities. Others: Willing to work in rotational...


  • Gurugram, India Unisys Full time

    What success looks like in this role: Skills and Abilities: Strong in networking concepts. Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.) Outstanding attention to detail and capacity to demonstrate continual learning. Exceptional analytical and problem-solving capabilities. Others: Willing to work in rotational...


  • Gurugram, India Unisys Full time

    What success looks like in this role: Skills and Abilities: Strong in networking concepts. Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.) Outstanding attention to detail and capacity to demonstrate continual learning. Exceptional analytical and problem-solving capabilities. Others: Willing to work in rotational...


  • gurugram, India Unisys Full time

    What success looks like in this role: Skills and Abilities: Strong in networking concepts. Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.) Outstanding attention to detail and capacity to demonstrate continual learning. Exceptional analytical and problem-solving capabilities. Others: Willing to work in rotational...

  • Unified Communication

    3 weeks ago


    Gurugram, Haryana, India Virtusa Full time

    Unified Communication Managing Endpoint Firmware for Video and Telephony infrastructure through Poly Lens, and Teams admin center Work along with operations teams to install, configure, troubleshoot new and existing SBC infrastructure Mandatory Skill Office 365 PowerShell Scripting Sharepoint Admin **About Virtusa** Teamwork, quality of life,...


  • gurugram, India Unisys Full time

    What success looks like in this role: Must possess strong working knowledge of Microsoft Teams, LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM). ·Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols...


  • Gurugram, India Unisys Full time

    What success looks like in this role: Must possess strong working knowledge of Microsoft Teams, LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM). ·Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and...


  • Gurugram, Haryana, India GlobalXperts Technology Pvt Ltd Full time

    **Job Description: Trainee Unified Communication/VOIP.** **Location: Gurugram (6 days work from office)** **Required Skills**: - Good understanding of Communication protocols (TCP/IP) and routing protocols (e.g., BGP, OSPF) and other VoIP protocols. - DNS, DHCP. How they are configured and function. - Should have Understanding of Network hubs, cables,...


  • gurugram, India AtkinsRéalis Full time

    Job Description We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create...

  • Systems Analyst

    1 week ago


    Gurugram, India GLG Full time

    Systems Analyst Job Description  We are looking for a Systems Analyst to work in a professional and fast-paced environment. This individual will serve as the initial point of contact for users' software and hardware support issues and will also work with other members of the IT department for quick and courteous resolutions. This individual must also...

  • Systems Analyst

    1 week ago


    gurugram, India GLG Full time

    Systems Analyst Job Description We are looking for a Systems Analyst to work in a professional and fast-paced environment. This individual will serve as the initial point of contact for users' software and hardware support issues and will also work with other members of the IT department for quick and courteous resolutions. This individual must...

  • Support Consultant

    1 week ago


    Gurugram, India ASSYSTEM Full time

    Job DescriptionThe Support Consultant is an entry-level position within the PMIS support team, offering a valuable opportunity to gain experience in a fast-paced technical support environment. You will work closely with Senior Consultants to learn the intricacies of various PMIS applications (Primavera P6, Unifier, Acconex, or Enablon) and provide user...

  • Support Consultant

    7 days ago


    gurugram, India ASSYSTEM Full time

    Job DescriptionThe Support Consultant is an entry-level position within the PMIS support team, offering a valuable opportunity to gain experience in a fast-paced technical support environment. You will work closely with Senior Consultants to learn the intricacies of various PMIS applications (Primavera P6, Unifier, Acconex, or Enablon ) and provide user...


  • Gurugram, Haryana, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Unix Systems Analyst

    2 months ago


    Gurugram, India Birlasoft Full time

    About the Job – Looking for Unix Systems Analyst with 3+ years of experience in Unix infrastructure support role.Job Title – Unix Systems AnalystWork Location – BangaloreEducational Background – Successful completion of a Computer Science degree or Technical Diploma.Key Responsibilities - Administration and support of Unix/Linux server and Container...