Enterprise Sr Analyst_MS Teams Unified Communications

5 months ago

Gurugram, India Unisys Full time

What success looks like in this role:

Must possess strong working knowledge of Microsoft Teams, LYNC and Skype for Business Server, Office Communications Server (OCS), and Exchange Unified Messaging (UM).

·Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies

·Must have prior experience providing technical support to Enterprise Customers.

·In-depth Knowledge of Media gateways & Session Border Controllers.

·Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.

·Good knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.).

·Outstanding attention to detail and capacity to demonstrate continual learning

·Exceptional analytical and problem solving capabilities

·Excellent deductive and inductive reasoning skills

·Strong interpersonal verbal and written skills

·Ability to work both individually and with teams

Personal Qualities

·Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do

·Must be able to work proactively and under pressure

Others:

·Willing to work in rotational shifts including Night Shifts

·Willing to travel and relocate to Gurgaon or vicinity if required

#LI-UG1

You will be successful in this role if you have:

·B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)

·Cumulative or major GPA of 3.0 or higher

·Sound Knowledge of basic computer science concepts, programming, and Information Systems

Experience:

·Minimum 5 years relevant work experience

·Must have prior experience providing technical support to Enterprise Customers

Prior exposure to Microsoft Unified Communication Technologies

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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