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Support Consultant

3 months ago

Gurugram, India ASSYSTEM Full time
Job Description

The Support Consultant is an entry-level position within the PMIS support team, offering a valuable opportunity to gain experience in a fast-paced technical support environment. You will work closely with Senior Consultants to learn the intricacies of various PMIS applications (Primavera P6, Unifier, Acconex, or Enablon) and provide user support.

Responsibilities:

  • Technical Support:
    • Assist users with basic troubleshooting of PMIS applications (e.g., login problems, report access issues) under the guidance of Senior Consultants.
    • Follow established procedures to resolve common user inquiries and document solutions in the knowledge base.
    • Assist with data entry, basic configuration tasks, and user training materials.
    • Escalate complex user issues and technical problems to Senior Consultants for further investigation and resolution.
  • Knowledge Acquisition and Learning:
    • Actively participate in training sessions and workshops to build expertise in supported PMIS applications (e.g., Primavera P6, Unifier, Acconex, Enablon).
    • Shadow Senior Consultants during user interactions to observe best practices in problem-solving and solution delivery.
    • Conduct independent research to find solutions for user inquiries and contribute relevant information to the knowledge base.
  • Communication and Collaboration:
    • Communicate effectively with users, clarifying their needs, providing clear explanations, and following up to ensure their satisfaction.
    • Collaborate with colleagues within the support team to share knowledge, troubleshoot issues, and learn from each other's experiences.
    • Document user interactions, solutions implemented, and lessons learned in a clear and concise manner.

Key Skills:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • 1-3 years of experience in a technical support role or relevant IT experience with their assigned PMIS application (Primavera P6, Unifier, Acconex, or Enablon).
  • Basic understanding of IT concepts and familiarity with user support methodologies.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to learn quickly, adapt to new technologies, and follow instructions effectively.
  • Strong work ethic, a proactive approach, and a desire to learn and grow in the PMIS support field.

Qualifications

Bachelor's Degree in a relevant feild.



Additional Information

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter . Bring your unique contributions and help us shape the future.