Call Center Executive
5 months ago
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Requirements and skills**:
- Previous experience in a customer support role
- Track record of over-achieving a
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Day Secondary(12th Pass) (preferred)
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are You Fresher or Experienced?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
Ability to Commute:
- North Twenty Four Parganas, West Bengal (preferred)
**Speak with the employer**
+91 9330651848
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