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Executive Customer Care

7 months ago

Twentyfour Parganas West Bengal, India Kutchina Home Makers Private Limited Full time

Kutchina is a brand to reckon with in the appliance industry in which innovation, experiments, ideas, thoughts, product lines, market diversification, growth - all come together to make it a great work place. Brand Kutchina is seeking an Executive Customer Service - Service who would be a partner in progress of the brand. If you are reading this, then you are one of them whose interest and competency seem to align with what we are in search of ‘A Differentiated Talent’
- **Your expected core competency would be to**:

- Wholly and totally responsible for receiving calls, entering in ERP, allotment and data entering the closed calls. Calls to customers and verify the quality service given by the Technician
- Monitor Complaints pendency both for Indoor and Outdoor. Ensure Turn Around Time (TAT), Revenue and AMC. Targets are achieved. all Free Service Calls for Warranty and AMCs are carried out
- To settle the disputes arising due to dissatisfaction amongst the Customers due to poor service and to help in settling of Consumer Forum Cases
- To report all Quality issues to Service In-Charge. check the Effectiveness of the Services being provided by the Service Centre’s
- Ensure all reports required from H.O. are correct and sent on time. Co-ordinate with Customer Care Manager for escalated customer grievances
- If Installation is done, all Installation Customer Details to be updated in the ERP. ensure all data is entered into ERP and is correct- **While your additional competency which would better your chances of selection**:

- To ensure that the Service Charges for all our products are properly displayed at the Front Office
- Maintain proper record of the office expenses, reduce unnecessary expenditure
- To ensure all safety precautions are maintained in the work place
- To ensure that the Formats used by the service centers are as prescribed by Kutchina and all the Documents are coded as per ISO Standards
- Good Communicational Skills and interpersonal skills
- Well - Professionally Groomed
- Presentable skills with pleasing personality

We look forward to meet the ‘talent’ in you and wish you the best in your efforts and interest to join Brand Kutchina.

**Salary**: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Speak with the employer**
+91 7003365690