Tts Nam Operations Officer

4 weeks ago

Mumbai, India Citi Full time

**Business/Department Objectives**:

- Team is responsible for providing Trade processing support for North America and Canada. The team will be required to handle products like Supplier Finance, Receivable Financing, Risk Distribution and Payments.

**Core Responsibilities**:

- Ensure effective, robust and proactive handling of the Americas and Canada Operations - Trade
- Meeting the expectations of the clients on account of quality and turnaround time

**Day-to-Day Responsibilities**:

- Processing of day-to-day transactions as per local operating procedures.
- Process payments to the clients / investors based on the Payment instructions.
- Perform Asset sales for CSF program.
- Ensure the accounts pertaining to the program are reconciled and reported accurately.
- Work with the Tech team to ensure the enhancements are deployed as required in addition to the sanity test support.
- Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
- Meet required productivity metrics set for the team
- Ensure tracking, accurate and timely resolutions of issues and exception raised
- Client inquiries are investigated and responded appropriately
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
- Perform control related activities to mitigate risk.

Individual Contributor (IC)/Managerial: Managerial

**Key Deliverables**:

- Processing of day-to-day transactions as per local operating procedures.
- Ensure service quality is maintained
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

Percentage of Travel: No

Relocation: No

Other**:The job requires working in Night Shift**

**Education**:

- Bachelor's degree (Commerce/Science stream preferred) with First class

**Experience**:

- Minimum of 7-10 years of experience in Trade Services & Finance.
- Previous experience in handling Supply Chain Finance, Receivable Finance would be an added advantage.

**Core Skills**:

- Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
- Ability to work as a team with send site partners
- Consistent ability to adapt to process changes quickly and accurately
- Strong attention to detail is required to ensure the data privacy of our client information

**Process Specific**:

- Experience in handling Supply chain Finance, Receivable Finance, Fund Transfer and SWIFTS will be an advantage

**Competencies**:

- Information must be expressed coherently and accurately to key people in a timely manner
- Confidence, self-motivation and plenty of initiative
- Strong sense of ownership and accountability for work
- Ability to build working relationships with stakeholders
- Good oral and written communication skills
- Ability to work in team environment
- Enthusiasm and strong desire to work in operations

**Others**:

- Clear oral and written communication
- Good Knowledge in Excel, PowerPoint
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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