Process Associate- Order to Cash

2 months ago

Gurugram Haryana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Order to Cash_
- Responsibilities_
- _The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions._
- _Booking of Incoming Payments: - Bank Statement;
- Remittance advices._
- _Review customer complaints and update customer records if required_
- _Documenting customer interactions & providing information to customers_
- _Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client;
- Verbal & Written Communication with related departments._
- _Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters_
- _Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures_
- _Escalating of all unsolved/unclear issues to the team leader_
- Qualifications_
- Minimum qualifications_
- _Bachelor’s degree_
- _Strong Communication Skills (verbal and written)_
- _
- Preferred qualifications_
- _Good customer handling skills_
- _High Energy level_
- _Good interpersonal skills that can lead multiple responsibilities simultaneously_
- _Good influencing skills and interpersonal, analytical skills and attention to detail_
- _Good team commitment and results delivery orientation_
- _Good experience in Order to Cash end to end processes_
- _Good understanding of the MS Office suite_

**_
- **

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Master's / Equivalent_

**_ Job Posting_**_Sep 6, 2024, 4:16:42 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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