Mcp- Production Support

4 weeks ago

Gurgaon, India PayU Full time

**About PayU**

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

Product support engineers handle technical requests filed by end customers of a company’s product or system. Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide with updates. When not fixing issues, they assist other engineers by contributing to product development and improving processes.

**What do you need to have
1. Experience working with MySQL, SQL or any database and writing simple queries

2. Working Knowledge on with any of the languages like Shell, JAVA, Python, PHP.

4. Excellent analytical and logical thinking.

5. Must have worked on Fintech Domain.

6. Problem-solving and debugging skills.

7. Working knowledge of any programming language to DEBUG CODE

8. Ability to access/understand logs / UNIX / LINUX

10. Preferred to have ITIL certification and knowledge.

11. Experience in any ticketing Tools ( such as JIRA, Service Now, Remedy, Confluence)

12. Experience with ticket triage and Root Cause Analysis

13. Willingness to work on a rotating shift basis as needed

**About us**:
**Our Commitment To Building A Diverse And Inclusive Workforce**

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

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