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Production Support Engineer

3 months ago

Gurgaon, Haryana, India DealShare Full time
About the Job:

Welcome to the production support engineer position at our company based in Gurgaon. We are seeking a talented individual to join our team and provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to maintain high system availability and performance.



Key Responsibilities:
  • Provide technical support to ensure smooth system operations.
  • Troubleshoot issues and implement effective workarounds.
  • Collaborate with cross-functional teams for system reliability.
  • Proactively monitor systems and identify potential issues.
  • Document processes and solutions for future reference.
  • Improve procedures to enhance system reliability.

Qualifications and Skills:
  • 2+ years of experience in production support or similar tasks.
  • Technical expertise in operating systems, databases, programming languages, and monitoring tools.
  • Strong problem-solving and troubleshooting abilities.
  • Effective time management and task prioritization skills.
  • Proficiency in operating systems, databases, and programming languages.
  • Experience with monitoring tools like Nagios, Zabbix, or similar.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and in a fast-paced environment.
  • Experience with ITIL or other service management frameworks is beneficial.
  • Certifications like ITIL Foundation or Oracle Certified Associate are desirable.