Regional Operations Owner
6 months ago
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**Job Location: Delhi**
**Job Type**:Permanent**
**Responsibilities**
- **
Facility Operations**:
- Oversee facility operations for a range of properties, including malls, commercial spaces, retail outlets, star properties, and premier gated residential properties.
- ** Vendor Management and Compliance**:
- Manage vendors, Annual Maintenance Contracts (AMC), and ensure compliance with established standards and agreements.
- ** Client Management**:
- Handle client relationships, including invoice processing, addressing client needs, and ensuring overall satisfaction.
- ** Quality Assurance**:
- Implement and maintain quality assurance measures, particularly focusing on soft services.
- ** Site Audit and Survey**:
- Conduct regular site audits and surveys to assess operational efficiency and identify improvement opportunities.
- ** Reporting and Documentation**:
- Prepare MIS & MMR reports to provide insights into operational performance and areas for enhancement.
- ** Training and Development**:
- Conduct training sessions for facilities staff, including induction and refresher programs.
- ** R&R Activities**:
- Organize and oversee Recognition and Reward (R&R) activities on-site.
- ** Client Communication**:
- Prepare and disseminate Minutes of Meetings (MOM) to enhance client communication and service delivery.
- ** Financial Responsibilities**:
- Manage attendance, salary, and budgeting processes, ensuring financial efficiency.
- ** Audit and Best Practices**:
- Ensure regular audit and adherence to best practices through daily briefings and site rounds.
- ** Billing Process**:
- Ensure timely billing from clients and validate attendance for accurate processing.
- ** Client Liaison and PR**:
- Maintain client liaison and foster positive public relations, addressing issues and escalations.
- ** Vendor Meetings**:
- Conduct regular meetings with vendors to ensure compliance with Statements of Work (SOW) and Service Level Agreements (SLA).
- ** Manpower and Supplies**:
- Oversee manpower recruitment and procurement of materials and supplies.
- ** Machinery Installation and Demonstration**:
- Coordinate the installation of machinery on-site and conduct demonstrations for staff.
**Qualifications**:
- 10+2 or Graduate with a high preference for a Bachelor's in Hotel Management (BHM) or equivalent.
- Minimum of 10 years of experience in Facility Management
**About the Client**:The client is a Facility Management Service provider.
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