Seller Support Associate
2 months ago
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Job summary
GlowRoad(a unit of Amazon) is world's largest women-only reseller network selling across 400+ cities globally. We are largest social-selling community in the world.
At GlowRoad, we have the largest business community of more than 100,000+ active women who are entrepreneurs, retail business owners and boutique owners who grow the sale for other small businesses and suppliers in their apartment complexes, residential colonies and towns - making GlowRoad the largest social-selling platform in the world.
GlowRoad is established by seasoned entrepreneurs (ex IIT & IIMs) having two successful startup exits in the past. This is the third startup where the team members are working together. The last two companies were profitable and were acquired by public listed companies from India and the US.
GlowRoad is an Accel portfolio company.
Key job responsibilities
Key job responsibilities
2 Maintaining a positive, empathetic and professional attitude toward customers at all times.
3 Managing the Returns and Refunds Process
4 Acknowledging and resolving customer complaints.
5 Keeping records of customer interactions, transactions, comments and complaints.
6 Communicating and coordinating with colleagues as necessary.
7 Knowing our products inside and out so that you can answer questions.
8 To manage all daily tasks and duties related to the process with strict compliance to guidelines.
Speak, write, and read fluently in English
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