Customer Relations Executive

3 months ago

Jogeshwari East Mumbai Maharashtra, India Orbitouch Outsourcing Private Limited Full time

Profile - Customer Relations Executive

Location - Mumbai jogeshwari east

Experience - 06 months -3 years

Ctc
- Depends

Working days
- Monday to Saturday

Working timings
- 10 Am to 6 Pm

Job Description / Responsibilities
- Be the first point of contact for potential clients and existing clients.
- Reach out to all new prospective clients identified by our field executives, personally meet and speak to the families in question to explain relevant claim details and gain their trust.
- Continuous follow up visits and calls to all identified clients in the pipeline and keeping old leads engaged during the conversion cycle
- Maintaining and tracking complete sales pipeline across different stages, prepare reports on the same
- Identify strategies for targeting new leads and retargeting old leads
- Create monthly, quarterly and annual sales plans
- Managing field executives working on identifying and locating clients, and chasing leads obtained by them to identify and locate new clients.

Required skills
- Excellent oral and written communication skills in English and Hindi (additional languages is a plus)
- Proficiency with Microsoft excel and other MS office tools
- Ability to create, maintain and nurture relationships with people of different backgrounds and cultures over a longer conversion cycle
- Strong critical thinking and problem-solving skills.
- Strong work ethic and desire to take on responsibilities even outside of what their role demands
- Ability to think outside the box, fortitude to tackle and solve problems as and when they arise, confidence to form their own opinions and express them without hesitation.
- Understanding and knowledge of financial markets and financial services is desirable but not necessary
- Willingness to travel as and when required

Pay: ₹10,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Fintech industry: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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