Guest Relation Executive
3 weeks ago
Responsibilities:
- Greet guests upon arrival and ensure a warm welcome.
- Provide exceptional customer service and address guest inquiries and concerns promptly.
- Assist guests with check-in and check-out procedures efficiently.
- Handle reservations, cancellations, and modifications accurately.
- Coordinate with other departments to fulfill guest requests.
- Resolve guest complaints and issues in a timely and professional manner.
- Maintain a neat and organized reception area.
- Upsell hotel amenities and services to enhance guest experience.
- Maintain knowledge of hotel facilities, services, and local attractions.
- Collaborate with the management team to improve guest satisfaction.
**Requirements**:
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work shifts, including weekends and holidays.
- A positive attitude and a passion for delivering exceptional service.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- Guest relations: 2 years (preferred)
Work Location: In person
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