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Guest Relation: Hotel

2 months ago

Thane, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Guest Relations: Hotel**

**Job location:

- Thane, Maharashtra**

**Salary:

- 32,000-35,000 Per Month**

**Experience:

- **

**Total experience:

- **
- 7 years of experience in a customer service role, preferably in the hospitality industry.

**Minimum experience:

- **
- At least 1-2 years of experience in a customer service role, preferably in the hospitality industry.

**Education:

- **
- Bachelor's degree in hospitality management or related field preferred.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**Profile Introduction**:
The Guest Relations Officer plays a pivotal role in ensuring exceptional guest experiences within the hotel. This position requires a dynamic individual with strong interpersonal skills, attention to detail, and a passion for customer service. The Guest Relations Officer acts as a liaison between guests and various hotel departments, striving to anticipate and fulfill guests' needs and preferences to enhance their overall stay.

**Responsibilities**:

- Greet guests upon arrival and ensure a smooth check-in process.
- Provide personalized assistance and information to guests regarding hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and efficiently, maintaining a professional and courteous demeanor at all times.
- Coordinate with housekeeping, maintenance, and other departments to address guest concerns and resolve issues effectively.
- Maintain accurate records of guest interactions and preferences to facilitate personalized service and follow-up.
- Assist with reservations, bookings, and coordination of special arrangements for VIP guests and events.
- Conduct regular inspections of public areas to ensure cleanliness and orderliness, addressing any deficiencies promptly.
- Collaborate with the front desk team to optimize room assignments and manage room inventory effectively.
- Monitor guest feedback through various channels and implement appropriate measures to enhance guest satisfaction.
- Participate in training sessions and workshops to enhance knowledge and skills related to guest service and hospitality.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Customer-focused attitude with a genuine desire to exceed guest expectations.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work shifts, including weekends and holidays.
- Fluency in multiple languages may be an asset, depending on the hotel's clientele.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹32,000.00 - ₹35,000.00 per month

Work Location: In person

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