Customer Support

2 weeks ago


Mumbai Maharashtra, India Tech Mahindra Full time

**Designation: Associate Customer Support**

**Process - Transunion Cibil**

Location: Tech Mahindra BPS, Oberoi Garden Estate, Off. Saki Vihar Road, Chandivali, Andheri (East), Mumbai 400072

**Shift Timing**:
Girls : 8AM - 8PM

Boys : 8 AM - 11PM

**Roles and responsibilities**:
1. Work in back-office operations team to process the enquires / requests / complaints from clients within defined timeline

2. Detail oriented, thorough in analyzing and interpreting data

3. Agility to learn and work in cross domain process

4. Ability to achieve daily / weekly / monthly KPIs

5. Proven knowledge of computer operating systems i.e. MS-Excel along with good keyboard skills

6. Experienced in BFSI/trading industry

7. Ability to work collaboratively with other team members

9. Be punctual & discipline

**Qualification**:
1. Min. 1 year of experience in back office / similar roles in **BFSI **Industry

2. Graduate in any domain

**Job Types**: Full-time, Permanent

Pay: ₹24,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Banking: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected Start Date: 08/04/2024



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