Guest Relations Executive
2 months ago
**Roles and Responsibilities include**:
- Assist the guest after check-in (inquiries, recommendations) / Problem resolution
- Assist guests with property directions if needed.
- Report guest issues with the Housekeeping team to give immediate solutions
- Coordinate with the ground team for any special requests by guests
- Maintain clear and effective communication with the Housekeeping, Maintenance team through the different channels (slack / Whatsapp).
- Good communication skills, should be able to communicate in english.
- Ability to handle issue and situation
- Basic computer / internet literacy (use hotel management software, upload docs etc) Previous experience of 2-4 years in hospitality is mandatory
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management softwares & travel softwares like make my trip, goibibo etc.
- Keen to commit to at least a 1-2 year time frame for the role Excellent writing skills (no typos)
- Excellent telephone etiquette
- Problem-solving and decision making under pressure
- Warm communication - empathy & personal connection
- Service attitude - "customer is always right"
- Teamwork, especially with other Teammates
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Delhi - 110049, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
-
Guest Relations Executive
1 month ago
Delhi, India Hilton Full timeGuest Relations Executive A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...
-
Guest Relation Executive
5 days ago
new delhi, India Radisson Blu Marina Hotel Connaught Place Full timeDoes the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house where we...
-
Guest Relations Executive
2 weeks ago
Delhi, India Celebritysecrets Full time```Company DescriptionCelebrity Secrets is a leading provider of advanced skincare solutions dedicated to enhancing the beauty and confidence of our clients. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of Skincare services tailored to individual needs.Role DescriptionThis is a full-time on-site role for a...
-
Guest Relations Executive
2 weeks ago
delhi, India Celebritysecrets Full time```Company DescriptionCelebrity Secrets is a leading provider of advanced skincare solutions dedicated to enhancing the beauty and confidence of our clients. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of Skincare services tailored to individual needs.Role DescriptionThis is a full-time on-site role for a...
-
Guest Relation Executive
5 days ago
New Delhi, India Radisson Blu Marina Hotel Connaught Place Full timeDoes the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house where we...
-
Guest Relation Executive
1 day ago
Chanakya Puri, Delhi, Delhi, India Career Craft Consultants Full timeMeets and greet all guests upon arrival and departure. - Escorts VIP guests to their allocated room and explain the facilities and room features. - Maintains regular contacts with the guests. - Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. - Records daily activities and complaints in the guest...
-
Guest Relation Executive
3 days ago
New Delhi, India Career Craft Consultants Full timeMeets and greet all guests upon arrival and departure. - Escorts VIP guests to their allocated room and explain the facilities and room features. - Maintains regular contacts with the guests. - Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. - Records daily activities and complaints in the guest...
-
Guest Relations Executive
2 months ago
New Delhi, India go STOPS Full timeWe are looking for candidates best suited to the role of a Guest Relations Executive to manage and provide the best quality service to customers who chose our avenue expecting outstanding facilities. You are expected to possess astounding communication skills and display efficient management and problem-solving skills. You are supposed to be a...
-
Guest Relation Executive
4 weeks ago
New Delhi, India Panorama India Consulting Group Full timeJob Overview: - As a Guest Relationship Executive, you will play a pivotal role in ensuring a positive and memorable experience for our guests. You will be responsible for creating a warm and welcoming atmosphere, addressing guest inquiries and concerns, and maintaining strong relationships to enhance customer satisfaction and loyalty. This role requires...
-
Hotel Guest Relations Executive
3 weeks ago
delhi, India Internet Moguls Full timeJob Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality...
-
Guest Relation Executive
4 weeks ago
Delhi, India Srishti Software Full time**Job brief** We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...
-
Guest Relation Executive
1 month ago
Delhi, India Vedansh Technologies, Indore Full time**Job brief** We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...
-
Guest Relation Executive- Female
2 weeks ago
Okhla, Delhi, Delhi, India QSR Full timeHiring for guest relation executive - good communication skills - hotel industry preferred - good personality - minimum 1 year experience - know to manage guests - guests servicing call us at: - 8533834177 **Job Types**: Full-time, Permanent Pay: ₹45,744.94 - ₹50,142.87 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...
-
Guest Relations Executive
1 week ago
Delhi, India Arihant Superstructures Ltd. Full timeReview arrival lists to welcome guests Attend to special guests (e.G. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.G. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks...
-
Guest Relations Executive
12 hours ago
New Delhi, India Corpodeck Services Pvt. Ltd. Full timeKey Result Areas (KRAs) 1. Guest Satisfaction: • Ensure exceptional guest experiences by providing personalized assistance, addressing inquiries, and resolving issues promptly and courteously. • Monitor guest feedback and satisfaction metrics to identify areas for improvement and implement strategies to enhance overall guest...
-
Guest Relations Executive
9 hours ago
New Delhi, India Corpodeck Services Pvt. Ltd. Full timeKey Result Areas (KRAs)1.Guest Satisfaction:• Ensure exceptional guest experiences by providing personalized assistance, addressing inquiries, and resolving issues promptly and courteously.• Monitor guest feedback and satisfaction metrics to identify areas for improvement and implement strategies to enhance overall guest satisfaction.2.Communication and...
-
Guest Relations Executive
1 week ago
Delhi, India Arihant Superstructures Ltd. Full time- Review arrival lists to welcome guests- Attend to special guests (e.g. VIPs) and answer their inquiries- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)- Provide information about amenities, area and venues and promote services- Anticipate guest needs and build rapport with customers- Offer assistance with certain...
-
Hotel Guest Relations Executive
3 weeks ago
Delhi, India Internet Moguls Full timeJob Summary: The Guest Relations Executive is responsible for delivering exceptional guest service experiences by managing guest inquiries, resolving issues, and ensuring overall guest satisfaction. They serve as a key point of contact for guests and play a crucial role in maintaining the hotel's reputation for hospitality and quality service....
-
Guest Relations Executive
1 week ago
Delhi, India Arihant Superstructures Ltd. Full timeReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g....
-
Guest Relations Executive
1 week ago
new delhi, India Arihant Superstructures Ltd. Full timeReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g....