Customer Support Executive

3 days ago


Pune, India Gabbardeals Retail Pvt .Ltd Full time

Job Summary:
The Customer Support executive of Gabbardeals is responsible for solving and directing the issues of customer and pitching them about the product. Good command over language and excellent communication skills. Ensures customer needs are met, complaints are resolved and service is quick and efficient.
Job Responsibilities:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- information and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.
Qualifications / Skills:

- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analysing information
- Multi-tasking

**Education**:

- University/college degree is an asset
- Familiarity with office software and phone systems a plus

**Salary**: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)


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