L1 Production Support with Payments Domain

1 week ago

Pune Maharashtra, India Luxoft Full time

Pune, India

Block 1B, Upper ground Floor, Embassy-Quadron Business Park Plot no 28, Rajiv Gandhi Info Tech Park, Phase II, Hinjewadi, Pune, Maharashtra, 411057

Technical Support (SL1)

BCM Industry

24/05/2024

Req. VR-105398

**Project description**:
**Responsibilities**:
Resolve production incidents in a smooth and timely manner with mínimal impact on business

Put controls and checks in place to monitor and smooth the functioning of production systems

Investigate and understand the cause of defects raised.

Stakeholder relationships across all groups within the Bank ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.

Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and initiatives.

Interacts with members and other functional teams including members of the offshore team

Work with team members participating in shadowing and training activities

Adhere to information controls and security frameworks/ procedures, including change and incident management process

Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting

Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.

Day-to-day delivery and support of key treasury systems/initiatives

Work efficiently and prioritize system enhancement/upgrades

**Skills**:
Must have

Must possess Production support experience 4+ years (L2/L3)

Bachelor/Masters Degree in Computers/Computer Applications

Must have Minimum of 2+ years experience in Payments Production Support (L2/L3)

Must have hands-on experience in SQL, Unix and Good Database knowledge

Should have worked in Monitoring in TWS and JIRA/Service now

Exposed to Cloud/GCP is added advantage

Having good communication, both in Verbal/Written.

Flexible to work in shifts (24*7 support), ready to support in night shift at least once in every month.

Nice to have

Able to work with GCP.

Have used Google Console

**Other**:
Languages

English: C2 Proficient

Seniority

Regular

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