L1 Production Support with Payments Domain
1 month ago
Project description
The Project is for the Large International Investment Bank, Fixed Income, and currencies line of business. It is planned to create a brand new Cash Settlement Engine (CSE). CSE will deliver a single cross-product settlement and payment initiation platform for cash products reducing the cost of ownership and improving operational efficiency. CSE should not be viewed as a standalone monolithic application running on its own dedicated infrastructure. Instead, CSE will form part of an Operations eco-system where a set of cooperating services will handle Cash Settlements, documentation (DICE), and Client Self Service. CSE will be hosted in the internal cloud with a clear glide path toward a future external cloud hosting solution.
Responsibilities
- Resolve production incidents in a smooth and timely manner with minimal impact on business
- Put controls and checks in place to monitor and smooth the functioning of production systems
- Investigate and understand the cause of defects raised.
- Stakeholder relationships across all groups within the Bank ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.
- Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and initiatives.
- Interacts with members and other functional teams including members of the offshore team
- Work with team members participating in shadowing and training activities
- Adhere to information controls and security frameworks/ procedures, including change and incident management process
- Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting
- Candidate is expected to work in extended hours (shifts & weekends) on the need basis.
- Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
- Day-to-day delivery and support of key treasury systems/initiatives
- Work efficiently and prioritize system enhancement/upgrades
SKILLS
Must have
- Must possess Production support experience 4+ years (L2/L3)
- Bachelor/Masters Degree in Computers/Computer Applications
- Must have Minimum of 2+ years experience in Payments Production Support (L2/L3)
- Must have hands-on experience in SQL , Unix and Good Database knowledge
- Should have worked in Monitoring in TWS and JIRA/Service now
- Exposed to Cloud/GCP is added advantage
- Having good communication, both in Verbal/Written.
- Flexible to work in shifts (24*7 support), ready to support in night shift at least once in every month.
- You must have very good Payments application knowledge/ experience in the Investment Banking domain
Nice to have
• Able to work with GCP. • Have used Google Console
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