Inside Sales Representative

6 months ago


Bengaluru Karnataka, India Elliott Company Full time

Overview & Responsibilities

Internal Operations

Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers such as Finance, Logistics, Sales & Japan/USA service parts

Coordinate with Japan & USA service parts teams to obtain internal inter-company quotations and clarifications for on-shore inquiries

Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications for off-shore inquiries

Consult with both internal and external customers to resolve questions, concerns and disputes.

Enter service parts quotations and orders into Elliott CRM & ERP systems.

Identify & ensure that commercial terms are met (i.e. Letters of Credit deadlines, shipment preferences, lead-time commitments.

Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales

Prepare Order Acknowledgements

Prepare Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution

Effective use of the CRM and ERP system to efficiently service customer needs.

Maintain Item, Customer & vendor Masters in ERP as pertaining to Service Parts

Ensure GST rules are met - HSN codes, impact on costing, Anti-Profiteering Legislation

Maintain records of Service Parts activity and business for both on-shore and off-shore quotations

Submit SVP monthly outlook or forecast

Evaluate and monitor local supplier performance

Monitor and report KPIs for customer satisfaction KPIs (QCT, OTD), process analysis & improvements as per QMS

Review ISO process to meet requirement

Emergency and after hours phone coverage

GS Sales Support

Prepare and maintain installation-wise Overhaul parts list in consultation with FS to support increased SVP business

Review and firm up Commercial terms in consultation with Sales & Management as per Company guidelines

Interaction with Elliott Group aftermarket sales to our customers, sales representatives, agents, etc. to insure healthy customer relationships.

Assist all other sales personnel as required.

Customer Support

Provide necessary technical and commercial clarifications to customers, as may be necessary

Assist customers with basic parts requirements for normal apparatus maintenance. Recommend stock levels for critical components.

Conduct follow-up with customers on all quotations not pursued by the field sales force, and provide status reports as required.

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