Call Co-ordinator

3 months ago


Andheri East Mumbai Maharashtra, India SM Jobscraft Full time

We are looking for member who worked on
- The call coordinator is the first contact for incoming customer phone support requests and the foundation of the customer support experience.
- The call coordinator will create tickets and route calls to available technician/engineers.
- This will also include maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.
- Emergency escalation and notification to other departments when required
- Aligning Breakdown calls on priority

**Requisites (Core competencies / Skills)**
- Good Listening skills
- Good Communication skill
- Smart
- Must be a good team player
- Patience
- Eger to learn new systems

Experience -1 + years
Location -Andheri East

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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