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Business Analysis Associate I

2 months ago

Hyderabad, India JPMorgan Chase Bank, N.A. Full time

**Job Summary**:
Welcome to JPMorgan Chase. Are you good at noticing important things that other people might not notice, can identify the process gaps and perform Root Cause Analysis on the errors identified ? You have found the right team.

Access Management Group is part of Customer Fulfillment Services (CFS), and is responsible for ensuring all employees across CCB have access to the programs, tools, sites, and software that they need to, in order to get their job done.

As the AMG Quality Review Analyst in our Controls & Oversight team, you will be responsible to understand AMG Process flows, SOP's, Access Submission and quickly grasping new changes in the process in order to perform effective quality reviews. You must be well-versed with quality standards and internal quality guidelines. you will leverage your presentation and communication skills to interact with production leaders and leadership team to discuss process gaps, system limitations, Error root causes and providing solutions.

If you have keen eye for details, curious and have passion to learn beyond your scope of work. You may be the perfect fit for our team.
- **Job responsibilities**:

- Analyze data to identity fact patterns, root causes, key drivers, etc, analyze processes and identify opportunities to improve efficiency and control
- Owning and completing the assigned tasks with in the specified timelines
- Prepare and present quality review results in Monthly and Quarterly business reviews
- Maintain SOP's, JOB aids, Process maps and procedure through re-certification schedule
- Help the operations and controls & oversight team in identifying, tracking, documenting and reporting quality issues, breaches, Error trends and looking into KPI's
- Collaborate with different teams across AMG teams to continuously improve the quality and helping the team in setting the higher benchmark
- Assist with both Audit, Control, Regulatory requests and reviews
- **Required qualifications, capabilities, and Skills**:

- 8+ years of overall experience with major experience in performing Quality Assurance/ Quality review/Quality check role in previous or current role for operational processes
- Bachelor's Degree or higher
- Excellent organizational skills; Possess strong written and oral communications skills
- Experience interacting with internal Stakeholders; Strong influencing and relationship building skills; team player.
- Strong eye for details with ability to work efficiently within given timelines
- Good team player with ability to work in a team with no or little supervision
- Quick Learner with good analytical thining, understanding of statistics and trends
- **Preferred qualifications, capabilities, and skills**:

- Demonstrated ability to provide effective feedback on identified quality trends and process performance
- Knowledge of quality management best practices, root cause and corrective action and defect elimination
- Knowledge of Identity and Access Management(IAM) and access request tools

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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