Quality Analysis

1 month ago

Hyderabad, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Access Management Group is part of Customer Fulfillment Services (CFS), and is responsible for ensuring all employees across CCB have access to the programs, tools, sites, and software that they need to, in order to get their job done. Control oversight team ensures the Access Management Group has a sustainable and disciplined end-to-end control environment by identifying, assessing and escalating issues with a sense of urgency, partnering with the process managers, to mitigate the operational risk in line with the policies and standards of the firm.

**Job Summary**:
Responsibilities include (but are not limited to) the following:

- In partnership with process leaders, evaluate and perform an end-to-end analysis of the business environment to identify significant gaps and weaknesses and determine root cause of them
- Help the operations and controls & oversight team in identifying, tracking, documenting and reporting quality issues, breaches, Error trends and looking into KPI’s
- Partner in the development and documentation, through participation in end-to-end process walkthroughs and deep dives with process leaders.
- Ability to liaise between lines of business and the development teams, while working with a wide range of stakeholders and collaborating with your team on during technology changes
- Knowledge & execution of access controls such as request fulfillment, certification, SoD etc

**Required qualification, capabilities and skills**:

- Bachelor's degree or equivalent experience
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data and information with attention to detail and accuracy
- Knowledge of the SDLC toolset and Agile methodologies with a delivery driven mindset
- Advanced working experience with MS Office Suite (especially Excel, SharePoint & PowerPoint)

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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