Customer Service

4 weeks ago

Mumbai Maharashtra, India C.H. Robinson Full time

The Senior Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consist of, but are not limited to, the following:
**Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Understand and input applicable financial components of shipments to generate correct billing for customers
- Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Create, maintain, and update shipments in Navisphere, ensuring accurate data
- Provide complex quotes based on needs of network
- Coach and train others on pricing strategies
- Provides track and trace service to customers and generates shipment documents
- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

**Facilitate Relationships**:

- Builds great relationships with customers, responding timely and following up on issue resolution
- Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
- Lead by example when it comes to customer outreach, retention, and expansion
- Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
- Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
- Monitor customer shipments trends and its impact to our processes and operations

**Other Activities**:

- Ensure customer SOPs are maintained and adhered to
- Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
- Provide support to Sales Executives and Account Managers for customer reporting
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High School diploma or GED
- Minimum 3-5 years of Global Forwarding industry experience
- Advanced proficiency in Microsoft Office Suite of programs
- Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

- Associate’s or bachelor’s degree from an accredited college or university
- Knowledge or coursework in Supply Chain, Logistics, or International Business
- Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
- Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
- Proactive, ambitious, hardworking, and analytical mindset
- Excellent written and oral communication skills
- Ability to work in a fast-paced and deadline-driven office environment
- Proven track record of dealing with customers and being client focused
- High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and mínimal unbillable charges
- Site Specific: Fluent in the local language
- Site Specific: Ability to speak multiple European languages
- Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
- Values a diverse and inclusive work environment

**Your Health, Wealth, and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Group Mediclaim Policy (GMC)
- Group Personal Accident (GPA) policy
- Covid-19 related coverage and reimbursement
- Employee State Insurance Corporation (ESIC)
- Group Term Life (GTL) Insurance Plan for employees
- Employee Stock Purchase Plan (ESPP)
- Investment Declaration & Flexi Benefit Plan
- Variable Pay based on position
- Flexible work arrangements
- Paid Privilege, Casual and Sick Leaves
- Paid Maternity & Paternity Leaves
- Paid Compassionate Leaves
- Paid Public Holidays
- Paid time off to vote
- Reward & Recognition Program
- Wedding Allowance
- Special Mobility Assistance
- Employee Wellness Initiatives
- Plus a broad range of career development, networking, and team-building opportunities

**Equal Opportunity Statement**

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across indust

  • Customer Service Associate

    4 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate malayalam Process

    1 day ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Associate

    4 weeks ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt. Ltd. Full time

    **Job Details & Requirements**: Designation: Customer Service Associate Number of Vacancy: 10 **Job Type**: Full Time Shift**:Night Shift** ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross...

  • Customer Service

    1 month ago

    Mumbai, India Tech Mahindra business service Full time

    CUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience ( Either International or Domestic BPO Experience). **Salary**: ₹20,000.00 - ₹40,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra:...

  • Customer Service Executive

    4 weeks ago

    Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...

  • Customer Service

    4 weeks ago

    Navi Mumbai, India Altius Customer Services Pvt Ltd Full time

    **About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. Headquartered in Mumbai and...

  • Customer Service Executive

    7 days ago

    Mumbai, India Talent Corner HR Service Ltd Full time

    We have following opening with a logistic company located at Sion, Mumbai. Designation **:Customer Service Executive (Female only)** Qualification : Graduation Experience : 5-8 years Location : Mumbai, Sion East Reporting to : MD Industry: Custom House Agent Age Limit: 25 to 30 years **Job Description**: 1. Knowledge about customs procedures and Exim...

  • Customer Service Associate

    1 month ago

    Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till Sunday 9....

  • Customer Service

    4 days ago

    Mumbai, Maharashtra, India Rushabh Sealink And Logistic Pvt Ltd Full time

    Co odinating with Sales and pricing for container booking. - Placing bookings with Shipping lines, following up with lines, validating and confirming all shipment bookings - Building customer relationships and providing excellent customer service - Excellent verbal and written communication skills - Fetching and issuing correct vessel schedule from shipping...

  • Customer Service

    1 month ago

    Mumbai, Maharashtra, India Sun Chem (India) Full time

    Job Title: Customer Service Executive Location: Goregaon (Bangur Nagar), Mumbai, India Company: Sun Chem India Experience Range: 0-2 years **Job Description**: **Responsibilities**: Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries and provide accurate information about our products and...

  • Service Coordinator

    4 weeks ago

    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

  • Customer Service

    1 week ago

    Mumbai, Maharashtra, India Tech Mahindra Full time

    Location mumbai work from office only. Education Any Graduate. Experience min - 6 months to 1 year Customer Service Associate Working Days 6 and 1 day of rotational week off **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night shift -...

  • Customer Service

    7 days ago

    Mumbai, Maharashtra, India Modest Essentials Full time

    **Return And Exchange** : Help the Customers in getting their products exchanged. **Provide Updates To Customers** : Help Customers in tracking their Parcels and providing all the relevant updates. **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹18,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mumbai Suburban,...

  • Bpo Customer Service

    6 days ago

    Powai, Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    **Mumbai - Hybrid Work Model [2 Weeks Work from Office, 4 Weeks Work from home - Post joining Training & On the job training is work from office [First 4 weeks]** **Must have Owen Laptop and wifi** Be Able to Achieve the Daily Target Shifts/Weekly Offs - Rotationalshifts[Nightshifts] & rostered weekly offs[6 Days working] Qualification - HSC / Graduation...

  • Customer Service

    1 month ago

    Mumbai, Maharashtra, India Get jobs India Full time

    For a quick response share me your CV on 8104523481 Hiring for customer service International voice process Timings:US shift Can facility will be provided Need excellent communication skills Graduate fresher can apply HSC with 6 months of experience Highly offered incentives Location:Malad **Job Types**: Full-time, Permanent, Fresher Pay:...

  • Customer Service

    3 days ago

    Mumbai, Maharashtra, India My Corporate Jobs Full time

    **PROCESS**: Customer Support (In bound & out bound process) **LOCATION**: Thane/Malad/ Mahim/Airoli/ Sakinaka/ Turbhe **QUALIFICATION**: HSC/ Grad fresher (6 months experience) **QUALITY**: Good comms skills **SHIFT TIME**: Day shift/ Rotational shift/ Night shift **WEEK OFF**: Sat-Sun fixed off/ Rotational week off Pay: ₹13,000.00 - ₹30,000.00...

  • Customer Service

    4 weeks ago

    Mahim, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full time

    We have an excellent opportunity for the profile of **Customer Service** **Qualification**: 12th or Graduate **Experience**: 3-4 years **Location**: Mahim,Mumbai Attend to customer service calls on phone, manage the work allocation thru the service management system , Make repair quotations in Tally and interact with the customer for approval...

  • Customer Service

    1 month ago

    Andheri, Mumbai, Maharashtra, India Cheri Angel Consulting Full time

    21 March 2023 CUSTOMER SERVICE - VOICE PROCESS role in DAY SHIFT with Leading Courier brand. **Monday to Saturday (9 am to 9 pm any 9 hours) Sunday is fixed off** Below is Job Role: - Responsible for providing high quality service to all customers as per the defined service parameters and coordinating with internal departments for timely pickup /...

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...

  • Customer Service Executive

    4 weeks ago

    Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title: Customer Service Executive** **Location: Kandivali** **Experience: 1-2 years** **Job Summary**: **Responsibilities**: - **Customer Support**: - Provide accurate information about products, services, pricing, and promotions. - Assist customers with order placement, tracking, cancellations, and returns. - **Issue Resolution**: - Listen to...