Bpo Product

2 weeks ago


Pune Maharashtra, India Calling24o7 BPO Pvt Ltd Full time

_**Job description**:_
- **Should have minimum 1 to 3 years experience as BPO Process Trainer with a Voice process.**:

- **Handling End to End Process Training for New Hire Team as per the client need and requirement.**:

- **Ensuring process training with the Modules. PPT(s) prepared before the training starts.**:

- **Handling the mock calls; barging live calls before/ post-handover is done to the process Head.**:

- **Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods If expected improvements are not seen.**:

- **Well versed in training the objection handling calls.**:

- **Handling the refresher training for existing team players.**:

- **Manage retention during training.**:

- **Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required.**:

- **Demonstrate innovation in training by carrying floor requirement into classroom training.**:

- **Maintain Data and MIS as per training BPMS (Business Process Management System) requirement.**:

- **Contribute to process improvements and innovation in the training function**:

- **Attend TTT for any client requirements**:

- **Interface with customers as needed..**:

- **Conduct Need analysis and share feedback with stakeholders.**:

- **Meet the monthly Conversion & Effectiveness targets**:

- **Provide Feedback to New Hires on Soft Skills and Sales.**:

- **Call monitoring as per requirement.**:

- **Ability to meet or exceed Performance Competencies.**:

- ***:

- **Salary between 25K CTC (3LPA) to 32K (3.8LPA) plus Incentives**
- **Benefits**:_
- **Health insurance**:

- **Provident Fund**:

- **Day shift**
- **Please contact HR Ashwini - 9529767867**_

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Pune, Pune - 411001, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience do you have as a Voice Process Trainer in a Domestic or International BPO?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English, Hindi, Marathi (preferred)

Application Deadline: 05/06/2023


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