Customer Support Executive
7 months ago
**Position Overview**:
As a Customer Support Executive at MProfit, you will be a crucial part of our mission to provide exceptional customer service and support to our clients. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions.
**Roles and Responsibilities**:
- **Product Knowledge**: Develop and maintain in-depth knowledge of our fintech SaaS platform, staying up-to-date with the latest features, updates, and best practices.
- **Troubleshooting**: Diagnose technical issues and work collaboratively with our technical team to resolve customer problems, escalating more complex issues when necessary.
- **User Training**: Assist customers in understanding how to use the platform effectively, offering guidance, training, and resources as needed.
- **Documentation**: Create and maintain detailed documentation, including FAQs and support articles, to help customers find answers to common questions independently.
- **Client Onboarding**: Support the onboarding process for new clients, ensuring a smooth transition to our platform, and providing guidance to help them get started.
- **Feedback Collection**: Gather customer feedback and insights to relay to the product development team for continuous platform improvement.
- **Issue Tracking**: Use a ticketing system to record and track customer issues, ensuring they are resolved within defined service-level agreements (SLAs).
- **Communication**: Maintain a professional and empathetic tone in all customer interactions, communicating effectively and ensuring a positive customer experience.
- **Reporting**: Generate reports on customer support metrics and performance, sharing them with the management team to make data-driven decisions.
**Qualifications**:
- Bachelor's degree in Business, Finance, or a related field (preferred).
- 1 - 3 years of proven experience in customer service, preferably in the fintech industry or SaaS industry.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Strong understanding of financial technology and SaaS platforms.
- Knowledge of financial regulations and compliance.
- Familiarity with CRM/Helpdesk software like FreshDesk, ZohoDesk, ZenDesk, etc.
- Technical knowledge, including understanding and explaining technical concepts to non-technical users.
**Job Types**: Full-time, Permanent
Pay: Up to ₹300,000.00 per year
Schedule:
- Day shift
- Fixed shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9082860116
-
Customer Support Executive
6 days ago
Nariman Point, Mumbai, Maharashtra, India PARSI DAIRY FARM PVT. LTD. Full timeWe Are Hiring! Position**:Customer Support Executive** Salary**:₹15,000 - ₹45,000 per month** Location: Nariman Point **Eligibility**: - Experience**:Min. 6 Months**: - Excellent communication skills (verbal and written). - Basic computer knowledge and typing skills. - Problem-solving attitude with a focus on customer...
-
Customer Support Executive
3 months ago
Nariman Point, Mumbai, Maharashtra, India Ensowebworks Pvt Ltd Full timePosition: Customer Support Executive Location: Mumbai [Hybrid] Experience Level: 1-3 years Employment Type: Full-time Job Summary: Key Responsibilities: Provide troubleshooting assistance for Android, iOS, and Windows platforms, including app installations, updates, and general mobile app issues. Diagnose and resolve technical issues related to mobile...
-
Customer Support Executive
4 weeks ago
Nariman Point, Mumbai, Maharashtra, India The pathfinder Full time**Join Us as a Customer Relationship Executive!** We're hiring fresh graduates and individuals with relevant experience in Banks and Forex companies, with 1+ years of experience, if you're passionate about delivering exceptional customer service, we want you on our team! **Location**:Nariman Point (Mumbai) **Responsibilities**: 1. Counter operation 2....
-
Customer Support Executive
6 months ago
Nariman Point, Mumbai, Maharashtra, India MProfit Software Pvt. Ltd. Full time**Position Overview**: **Responsibilities**: - Assist customers in navigating the software, resolving account issues and providing guidance on the same. - Educate customers on the various products and services, ensuring compliance with industry regulations and software policies. - Collaborate with internal teams to escalate complex issues and ensure timely...
-
Executive Assistant
4 days ago
Nariman Point, Mumbai, Maharashtra, India Altius Customer Services Pvt. Ltd. Full time**Job description** **Designation**: Executive Assistant **Experience**: 2 to 5 years experience as Executive Assistant **Qualification**: - Any Graduate **Salary**: ₹25,000 - ₹35,000 per month (Depending on experience) **Work Location**: Mumbai Job Description: Looking at an experienced employee to join a fast growing design studio to perform the...
-
Sales Support Executive
7 months ago
Nariman Point, Mumbai, Maharashtra, India Sarla Performance Fibers limited Full time**Job Opportunity for Sales Support Executive at Sarla Performance Fibers Limited** Key Responsiblity area: - Responsible for making Hundi details & updating delivery status - Responsible for making NCR & updating in excel sheet. - Updating outstanding files in excel sheet. - Looking after dispatch against PI created whether cleared or pending. -...
-
Customer Relation Executive
6 months ago
Nariman Point, Mumbai, Maharashtra, India Talent Corner Full time_**JD: Customer Relations Executive.**_ 1. Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. 2. Generate leads and develop new business opportunities through networking, referrals, cold calling, and digital marketing strategies. 3. Build and maintain strong relationships with...
-
Customer Service Executive
7 months ago
Nariman Point, Mumbai, Maharashtra, India Talent Corner Full time**JD: Customer Service Executive**: Freshers welcomed. 1. Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. 2. Generate leads and develop new business opportunities through networking, referrals, cold calling, and digital marketing strategies. 3. Build and maintain strong...
-
Customer Relations Executive
7 months ago
Nariman Point, Mumbai, Maharashtra, India Talent Corner Full timeJD: Customer Relations Executive. 1. Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. 2. Generate leads and develop new business opportunities through networking, referrals, cold calling, and digital marketing strategies. 3. Build and maintain strong relationships with existing...
-
Sales Support Executive
6 months ago
Nariman Point, Mumbai, Maharashtra, India A2Z Hire Full timeDesignation Executive - Sales Support Location Mumbai Nariman point Qualification & Requirements - Any Graduate in Any Specialization (Post Graduation Not Required). - Well versed with Excel - ( Vlookup, Hlookup, count if, Sum If, Pivot, Filtration, Duplicity etc.). - Minimum 3+ Yrs. Experience of working with ERP and having understanding of purchase,...
-
Trade Support Executive
7 months ago
Nariman Point, Mumbai, Maharashtra, India YTPS HR Services Full timeKey Responsibilities: - Assisting senior Fixed income dealers in interacting with the fund managers/Treasury dealers of various Banks, Corporates, and Mutual Funds. - Require proven skills in Communication, Presentation and Computers. Skills/Experience: - Experience - Require smart graduates and under graduates. - Having Knowledge of MS- Excel andother...
-
Trade Support Executive
7 months ago
Nariman Point, Mumbai, Maharashtra, India YTPS HR Services Full timeKey Responsibilities: - Assisting senior Fixed income dealers in interacting with the fund managers/Treasury dealers of various Banks, Corporates, and Mutual Funds. - Require proven skills in Communication, Presentation and Computers. Skills/Experience: - Experience - Require smart graduates and under graduates. - Having Knowledge of MS- Excel andother...
-
Trade Support Executive
6 months ago
Nariman Point, Mumbai, Maharashtra, India YTPS HR Services Full timeKey Responsibilities: - Assisting senior Fixed income dealers in interacting with the fund managers/Treasury dealers of various Banks, Corporates, and Mutual Funds. - Require proven skills in Communication, Presentation and Computers. Skills/Experience: - Experience - Require smart graduates and under graduates. - Having Knowledge of MS- Excel andother...
-
Customer Support Associate
6 months ago
Nariman Point, Mumbai, Maharashtra, India GEEBEE Education Pvt. Ltd Full timeBeing well informed and updated about the admission process of Overseas universities. - Assisting the associates with the admission process to Overseas Universities. - Coordinating and follow ups with the Overseas Universities to generate offer letters for the students. - Follow up on pending documents, extensions, deferrals or any other requirements with...
-
Customer Service Executive
3 weeks ago
Nariman Point, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time**Key Responsibilities**: - **Customer Interaction**: - Address customer queries and provide accurate information regarding products, services, or policies. - Build rapport with customers and maintain a positive attitude during interactions. - **Problem Solving**: - Resolve customer complaints effectively and efficiently within defined timelines. -...
-
Customer Care Executive
6 months ago
Nariman Point, Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time**Key Responsibilities** 1. Make outbound calls to potential customers and maintain a professional and friendly demeanor. 2. Keep accurate records of all calls made, customer interactions, and outcomes. 3. Analyse captive customer data to identify opportunities and trends. 4. Schedule and align meetings with our sales team to facilitate the sales...
-
Customer Service Executive
7 months ago
Mumbai, India Executive Hunters Full time**(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...
-
Customer Relationship Executive
4 weeks ago
Nariman Point, Mumbai, Maharashtra, India The pathfinder Full time**Join Us as a Customer Relationship Executive!** We're hiring fresh graduates and individuals with relevant experience in Banks and Forex companies, with 1+ years of experience, if you're passionate about delivering exceptional customer service, we want you on our team! **Location**:Nariman Point (Mumbai) **Responsibilities**: 1. Counter operation 2....
-
Customer Support Executive
6 months ago
Mumbai, Maharashtra, India MEDDIRECT Full timeCompany Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...
-
Customer Support Executive
7 months ago
Mumbai, Maharashtra, India The Sleep Company Full time**We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...