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Receptionist Telephone Operator

4 months ago

Ahmedabad Gujarat, India Black Poison Tattoo Studio Full time

**Role Overview**:
**Receptionist cum Tele Caller**

As a Receptionist cum Tele Caller at a tattoo studio, your primary responsibility is to provide excellent customer service and manage the front desk operations. You will be the first point of contact for clients, both in-person and over the phone, and play a crucial role in creating a positive and welcoming atmosphere in the studio. Additionally, you will handle telephonic inquiries, schedule appointments, and assist with administrative tasks.

**Key Responsibilities**:
Greeting and Welcoming Clients: Welcome clients as they arrive at the studio, make them feel comfortable, and provide a friendly and professional first impression.

Appointment Scheduling: Manage the studio's appointment calendar, book client appointments, and efficiently utilise tattoo artists' time.

Telephonic Communication: Handle incoming calls, and answer inquiries regarding tattoo services, studio policies, and pricing. Provide accurate information and ensure excellent customer service.

Client Consultation: Assist clients with basic tattoo-related queries, explain the tattooing process, and aftercare instructions, and address any concerns or apprehensions they may have.

Studio Maintenance: Keep the reception area clean, organized, and visually appealing. Ensure that promotional materials, portfolios, and relevant studio information are readily available.

Administrative Tasks: Assist with administrative duties such as managing client records, maintaining inventory of studio supplies, and handling cash transactions.

Sales and Upselling: Promote additional tattoo services, merchandise, and aftercare products to clients, and actively contribute to achieving sales targets.

Customer Relationship Management: Build strong relationships with clients by providing personalized attention, addressing their needs, and fostering a positive and comfortable environment.

Studio Promotion: Actively participate in marketing and promotional activities, both online and offline, to attract new clients and increase studio visibility.

**Skills and Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a friendly, welcoming demeanour.
- Ability to multitask and manage time effectively.
- Proficiency in handling telephone calls and inquiries.
- Basic computer skills for appointment scheduling and record-keeping.
- Knowledge and understanding of tattooing processes, styles, and aftercare.
- Sales and customer service experience are advantageous.
- Patience, empathy, and the ability to handle client concerns and complaints.
- Organisational skills and attention to detail.
- Ability to work in a fast-paced environment with a diverse clientele.

Pay: Up to ₹22,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English, Hindi and Gujarati (required)
- English, Hindi and Gujarati (required)

Shift availability:

- Day Shift (preferred)

Application Deadline: 07/05/2024
Expected Start Date: 01/05/2024