Telephone Operator

3 weeks ago

Ahmedabad, India Dr.Jivraj Mehta Smarak Health Foundation , Bakeri Medical Research Centre Full time

**Job Description: Telephone Operator**

**Key Responsibilities**:
**1. Call Management**:

- Answer incoming calls promptly and professionally, addressing callers by name and following established greeting protocols.
- Transfer calls to appropriate departments, medical staff, or patient rooms using the hospital's telephone system.
- Handle multiple calls simultaneously, prioritizing urgent calls and inquiries.

**2. Information Dissemination**:

- Provide accurate information to callers regarding hospital services, departments, visiting hours, patient room numbers, and general inquiries.
- Direct callers to appropriate resources, websites, or other relevant information sources as needed.

**3. Emergency Response**:

- Handle emergency calls with composure and efficiency, following established protocols to connect callers to the appropriate medical personnel or emergency response teams.
- Initiate and coordinate emergency notifications and procedures, such as overhead announcements and alerting relevant hospital staff.

**4. Customer Service**:

- Deliver exceptional customer service by addressing callers' concerns, complaints, and inquiries in a friendly and empathetic manner.
- Remain patient, courteous, and professional when dealing with frustrated or anxious callers.

**5. Record Keeping**:

- Maintain accurate and up-to-date records of calls, messages, and information provided to callers.
- Document important details, such as patient names, room numbers, and messages for medical staff.

**6. Internal Communication**:

- Relay messages between hospital staff members and departments, ensuring timely and accurate communication.
- Notify appropriate personnel of urgent or critical matters, such as incoming important calls or emergency situations.

**7. Equipment Management**:

- Operate and maintain telephone equipment, troubleshoot minor technical issues, and escalate more complex problems to the IT department.

**8. Confidentiality and Privacy**:

- Adhere to strict confidentiality and privacy guidelines when handling patient information and calls, in compliance with HIPAA regulations and hospital policies.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Speak with the employer**
+91 9338533666

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