Customer Success Associate

2 weeks ago

Bengaluru, India Tridat India Full time

Hello,

Greetings for the day

We are hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company

**Position**: Customer Success Associate

**Why Work with Us**:

- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers
- Innovation and Creativity is all that matters
- Experience and understand the various aspects of the video marketing industry.
- Friendly Policies, good competitive salaries, team outings and what not
- We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
- This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.

**Responsibilities**:

- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed

**Job Requirements**:

- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems

**Experience**: 2+ years

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