Air Freight Customer Service Executive

3 months ago


Khopat Thane Maharashtra, India KAY BEE EXPORTS INTERNATIONAL PRIVATE LIMITED Full time

**JOB DESCRIPTION - AIR FREIGHT CUSTOMER SERVICE REPRESENTATIVE**

**Job Summary**: We are seeking a detail-oriented and customer-focused Air Freight Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing exceptional support to our clients, managing air freight shipments, and ensuring timely and accurate communication throughout the shipping process.

**Key Responsibilities**:

- Serve as the primary point of contact for clients regarding air freight shipments.
- Coordinate and track shipments, ensuring timely delivery and adherence to service standards.
- Provide quotes and pricing information to clients, addressing any inquiries related to services offered.
- Resolve any issues or discrepancies related to shipments, working closely with carriers and logistics partners.
- Maintain accurate records and documentation for all shipments, ensuring compliance with regulations and company policies.
- Collaborate with internal teams, including sales, operations, and logistics, to enhance customer satisfaction.
- Follow up with customers post-delivery to ensure satisfaction and gather feedback.
- Stay updated on industry trends, regulations, and best practices related to air freight.

**Qualifications**:

- Bachelor’s degree, degree in logistics, business, or related field preferred.
- Previous experience in air freight, logistics, or customer service is a plus.
- Strong communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and familiarity with logistics software.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong customer service orientation and ability to build relationships.

**Benefits**:

- Competitive salary, Mediclaim, good company culture and values.
- Opportunities for professional development and growth within the company.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Air Freight Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Khopat, Thane, Maharashtra, India KAY BEE EXPORTS INTERNATIONAL PRIVATE LIMITED Full time

    **Job Description - Air Freight Documentation** **Key Responsibilities**: - **Documentation Preparation**: Prepare, review, and maintain all necessary air freight documentation, including air waybills, customs declarations, and import/export permits. - **Compliance**: Ensure all documents comply with international regulations, company policies, and...


  • Andheri, Mumbai, Maharashtra, India Clearfast Air Cargo Agency Full time

    Jon Location**:Andheri** **East, Mumbai** - Preparation of draft Air way bills and taking approvals from customers. - **Negotiate rates with airline,** freight forwarders, and other service providers to secure the best possible terms for export shipments. - Coordination with overseas agent for door deliveries. - Prepare and provide accurate pricing quotes...


  • Andheri, Mumbai, Maharashtra, India Aastral international inc Full time

    1. Coordinate airline bookings and reservations for air cargo shipments, ensuring timely and efficient scheduling. 2. Handle documentation processes, including the preparation and transmission of FHL and FWB documents in compliance with industry regulations. 3. Liaise with airlines, ground handlers, and other stakeholders to facilitate the smooth transfer...

  • Air Export

    6 months ago


    Pune, Maharashtra, India Busisol Sourcing Full time

    **we are hiring for air export customer service in freight forwarding.we have need minimum of 3 years freight forwarding & shipping** - Handling Corporate Customer. Coordination with customers on regular basis. - Experienced in Invoice Creation for Transportation, Shipping Line and CHA. - Filing of EWAY Bill for Import Shipments. - Pricing & maintaining the...

  • Customer Service

    6 months ago


    Mumbai, Maharashtra, India FEI Cargo Full time

    **Position**: Customer Service - Air Export **Location**: Mumbai **Experience**: **Job description** - Handling ocean export shipments, ensuring smooth and timely execution. - Having knowledge of online S/Line bookings, SI filing, INTTRA, VGM, Form 13, and Odex. - Liaison between clients and shipping lines to ensure efficient service delivery. -...

  • Air Executive

    6 months ago


    Andheri, Mumbai, Maharashtra, India Bharat logistic solutions pvt ltd Full time

    **Air Freight Junior Executive - Customer Service** (Work location**: Marol, Andheri**) **Job Role**: Responsible for coordinating the shipments with customers effectively and efficiently, processing and executing Air Freight Export / Import **Key Responsibilities**: - Receive, review, and process Air Export / Import transactions complying with SOP. -...


  • Mumbai, Maharashtra, India ALPHA GLOBAL LOGISTICS Full time

    We are hiring for Air pricing for freight forwarding Industry. Location Mumbai Salary - upto 5 LPA Key Responsibilities: 1. Quotation and Pricing Management - Develop and process customer quotation requests for domestic and international shipments, ensuring timely and accurate submissions. - Collaborate with Business Development Managers, Branch Managers,...

  • Air Export

    7 months ago


    Mumbai, Maharashtra, India FEI Cargo Full time

    **Position**: Air Export - Pricing & Customer Service **Location**: Mumbai **Experience**: Will be responsible for negotiating pricing for current and potential clients with the intention of increasing profits and keeping costs at a minimum for the company. **Responsibilities**: - Negotiate and coordinate spot rates and/or quotations for air shipments,...


  • Mumbai, Maharashtra, India Links Cargo Agencies PVt. ltd Full time

    Air Freight Pricing Executive for export manages and analyzes pricing strategies, negotiates rates with carriers, ensures cost efficiency, and coordinates with cross-functional teams for smooth export operations. **Job Types**: Full-time, Permanent **Salary**: ₹9,496.81 - ₹35,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift -...


  • Andheri, Mumbai, Maharashtra, India Bharat logistic solutions pvt ltd Full time

    **Air Freight Junior Executive - Customer Service** (Work location**: Marol, Andheri**) **Job Role**: - Placing booking on airlines - Coordination with shipper & airlines regarding shipments - Daily maintaining shipment status report - Coordination with internal department for the shipment execution process - Responsible for coordinating the shipments...

  • Sales Executive

    4 months ago


    Thane, India Allseas Global Logistics India Pvt Ltd Full time

    Responsibilities - Developing the Air, Ocean & Road freight sales ensuring increased GP per customer Assist in securing new business Responsible for selling Freight Forwarding services for Imports and Exports Recording sales and order information to assist the business expansion Supporting the sales teams to secure new business by sharing market and rate...

  • Air Freight

    8 months ago


    Mumbai, Maharashtra, India Cargosol Full time

    **Roles & Responsibilities** - Marketing for GSA, Air freight, and other divisions - Market analysis to generate revenues. - Actively seek out new sales opportunities through networking and sales calls - Create brand awareness through social media and digital marketing - Establish and manage relationships with customers/shippers/carriers/vendors. - Take...

  • Freight Forwarder

    4 months ago


    Pune, Maharashtra, India INTINERI INFOSOL PVT LTD Full time

    **Job Title: Assistant Manager / Business Development Manager - Sales (Outdoor)** **Number of Vacancies: 1 in each location (total 5 locations)** **Location: Chennai, Mumbai, Pune, Ahmedabad, Delhi** **Experience: Minimum 4 years in freight forwarding** **---** **Responsibilities**: Customer Acquisition: Develop and secure new business opportunities...


  • Mumbai, Maharashtra, India New Delux Logistics Pvt Ltd Full time

    **Job description - Operations Executive** The Logistics executive is responsible for the planning, organizing, and directing; managing and evaluation of the supply chain/logistics operations in an organization. **Responsibilities** - Prior Work Experience With Freight Forwarder Is Must - Planning & Executing the shipment from Factory till final...


  • Mumbai, Maharashtra, India New Delux Logistics Pvt Ltd Full time

    **Job description - Operations Executive** The Logistics executive is responsible for the planning, organizing, and directing; managing and evaluation of the supply chain/logistics operations in an organization. **Responsibilities** - Prior Work Experience With Freight Forwarder Is Must - Planning & Executing the shipment from Factory till final...


  • Mumbai, Maharashtra, India Quick India Logistics Pvt Ltd Full time

    **About Company** India's Top Logistics firm has over 32000 channel partners, a team of 2000+ dedicated professionals, and round-the-clock service we have emerged as the most favored channel partners for our customers. Our key focus is to ensure our customers are provided with world-class Logistics services and **ISO Certified(9001-2015).** We at QILPL...

  • Sales Executive

    6 months ago


    Andheri, Mumbai, Maharashtra, India Pentagon International Freight Solutions Pvt Ltd Full time

    **Job Summary** - Responsible for Direct and Hardcore Sales in International Freight forwarding - Sea /Air, Import and Export. - To handle Direct Customer for Constant Revenue Generation. - Selling out the Product and Services of the Company in the Field of Freight forwarding. - Constant follow up with clients pertaining to acquiring new business. Maintain...

  • Air Export Pricing

    4 months ago


    Mumbai, Maharashtra, India Aastral international inc Full time

    Key Responsibilities:* - *Negotiation & Coordination:* Negotiate and coordinate spot rates and quotations for LCL, FCL, air shipments, and other services within our client’s database to enhance profitability. - *Industry Knowledge:* Display a comprehensive understanding of industry-related terminology, processes, and current freight market trends. -...


  • Marol, Mumbai, Maharashtra, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time

    **Company Name** - Galaxy Freight pvt ltd**Website**: - Air Export Documentation Executive**Exp**. - 2+ yrs**Location**: - Marol, Mumbai**Any Graduate** **Working Days** - Monday - Saturday (only second saturday & all sundays will be weekly off) **Working hours** - 10:00 a.m. - 6:30 p.m. **Job description** **KRA’s**: - Preparation of Airway Bill,...


  • Vile Parle, Mumbai, Maharashtra, India FAK Cargo Dynamics Pvt Ltd Full time

    Company: FAK Cargo Dynamics Pvt Ltd We are a leading Total Logistics company specializing in Ocean/ Air Freight Forwarding, CHA, Transport, Warehousing/ 3PL and ISO tank containers. With a commitment to excellence and a strong global network, we provide end-to-end logistics solutions to clients across various industries. **Responsibilities**: - Develop...