Risk Operations Agent 5

2 weeks ago

Bengaluru, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

**Job Description**:

- Your holistic review will include a balanced approach of assessing risk and the merchant experience.
- You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
- You will be working independently and within a team environment to serve as a credible partner that makes sound decisions.
- You will drive stronger Merchant engagement through your interactions with our customers.
- You will take ownership of impact of your decision and the overall merchant experience.
- ** What does Success Look Like?**:

- **_Holistic Review _**:

- Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
- You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
- You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
- You will work towards understanding Industry risk idiosyncrasies
- You are working to have Global awareness of process alignment and economy implications
- **_ Merchant Education _**:

- You always put yourself in the merchant’s shoes and act as a strong partner.
- You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.
- ** About You**:

- You have a High School Diploma or equivalent experience
- You have 8+ years related experience; 3+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
- You are fluent in English and Regional Language
- You have strong written and verbal communication skills.
- You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
- You are creative, good at learning on the fly, have strong customer focus and problem solving skills and you operate with integrity.
- ** You Might Also Have**:

- An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision making quality is present.
- An ability to learn and adapt to new software technologies.
- The ability to work independently with a strong drive for results.
- Experience with conflict management and interpersonal skills.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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