Executives

1 month ago


Noida, India EXL Full time

ExecutivesEXL/E/628310
UtilitiesNoida
Required Experience
- 0 - 2 Years
- Posted On
- 25 Jan 2023
Basic Section- Number Of Positions- 5- Band- A1- Band Name- Executives- Cost Code- 5214712- Campus/Non Campus- NON CAMPUS- Employment TypeRequisition Type- Backfill- Complexity Level- Voice CEF B1 Complexity Level 2)- TAT- 42- Created By- Shailesh Panwar- Organisational- Group- Operations Management- Sub Group- Emerging Business Unit- Organization- Utilities- LOB- Voice- SBU- Operations- Country- India- City- Noida- Center- Noida SEZ C-60- SkillsSkill

COMMUNICATION SKILLS

WRITTEN AND VERBAL COMMUNICATION

VOICE

Minimum Qualification

ANY GRADUATION

Certification

No data available
- Job DescriptionThis role is primarily responsible to deal with customers and other suppliers wherein investigation is required basis queries and providing the right resolutions

Following are the key parameters as a part of job description

Ensure that the process transections are processed as per desktop procedures

Ensure that the assigned targets in accordance with SLA and any internal standard are met

Ensure the quality of the transections is in compliance with predefined parameters as defined by process excellence standards

Ensure adherence to established attendance schedule

Ensure adherence to company policies and procedures

Ensure use of standard verbiage use of short effective statements

Resolve customer or Supplier queries in first call itself

Take ownership for setting calls dealt with by the agent

Ensure all calls dealt with provide excellent customer satisfaction and experience
- WorkflowWorkflow Type
- Voice


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