Executives
1 month ago
ExecutivesEXL/E/628310
UtilitiesNoida
Required Experience
- 0 - 2 Years
- Posted On
- 25 Jan 2023
Basic Section- Number Of Positions- 5- Band- A1- Band Name- Executives- Cost Code- 5214712- Campus/Non Campus- NON CAMPUS- Employment TypeRequisition Type- Backfill- Complexity Level- Voice CEF B1 Complexity Level 2)- TAT- 42- Created By- Shailesh Panwar- Organisational- Group- Operations Management- Sub Group- Emerging Business Unit- Organization- Utilities- LOB- Voice- SBU- Operations- Country- India- City- Noida- Center- Noida SEZ C-60- SkillsSkill
COMMUNICATION SKILLS
WRITTEN AND VERBAL COMMUNICATION
VOICE
Minimum Qualification
ANY GRADUATION
Certification
No data available
- Job DescriptionThis role is primarily responsible to deal with customers and other suppliers wherein investigation is required basis queries and providing the right resolutions
Following are the key parameters as a part of job description
Ensure that the process transections are processed as per desktop procedures
Ensure that the assigned targets in accordance with SLA and any internal standard are met
Ensure the quality of the transections is in compliance with predefined parameters as defined by process excellence standards
Ensure adherence to established attendance schedule
Ensure adherence to company policies and procedures
Ensure use of standard verbiage use of short effective statements
Resolve customer or Supplier queries in first call itself
Take ownership for setting calls dealt with by the agent
Ensure all calls dealt with provide excellent customer satisfaction and experience
- WorkflowWorkflow Type
- Voice
-
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