Process Trainer

4 months ago


Andheri Mumbai Maharashtra, India Inventure Consultants Full time

**Roles & Responsibilities**:
l Develop, periodically and review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned. (work with CRM manager)

l Review Existing Training Materials and Identify the need for updating the same.

l Should be able to create new content as and when necessary.

l Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.

l Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.

l Using trending data from Quality Assurance reports, create one-on-one or group training to resolve training discrepancies.

l Assist in Quality analysis and assist in setting up a team for long-term goals and will work with Operations hand to hand.

l Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.

l Coordinate training activities looping in Hexaware and client stakeholders.

l Facilitate role-playing, testing, certification, and remediation.

l Work with the internal management staff to develop and facilitate motivational activities for the advisors.

l Assist in developing cross-training materials and SOPs, as required;
l Preparation of Training Plans, and relevant Training reports and Dashboards.

**Salary**: ₹500,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 3 years (required)


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