Sales Support
5 months ago
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the Brokerage team
- Develop and monitor performance indicators, Checking insurance for carriers and shipper
- Manage sales tracking tools and report on important information
- Keep record of data
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Requirements and skills
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associates degree in relevant field a plus
**Job Types**: Full-time, Permanent
**Salary**: ₹11,776.27 - ₹25,687.65 per month
Shift:
- Night shift
- US shift
Work Location: In person
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