Customer Relationship Executive

1 month ago

HSR Layout Bengaluru Karnataka, India Dezy Full time

**About Dezy**

**Dezy **is a rapidly growing dental health-tech company with an impeccable online presence. **Dezy, A startup founded by IIT/IIM alumni in 2019, has acquired $23 million in Series A funding led by Falcon Edge-managed Alpha Wave Ventures**. Dezy is poised to take the dental care industry to the next level, thanks to strong engagement from our current Partners, Sequoia Capital India and Chiratae Ventures.

**Our Mission**:
We want to build India & GCC’s largest and most-trusted Dental Care Brand. _We are a technology company at heart that has developed several key innovations that help consumers with a Free & Fair diagnosis in the comfort of their home, usually just using their smartphone;_ this solves the biggest consumer issues on pre-purchase clarity on pricing, quality, and expected results. Our proprietary tech and systems enable us to deliver high-quality services at honest prices by leveraging several operating efficiencies and process enhancements.

**Our Team and Culture**:
We are building an extremely flat knowledge-driven organization with no hierarchy and very high ownership. We stand for approachability and credibility to our consumers, and we want the same values to reflect internally in our org culture as well. If problem-solving, building solutions from scratch, and scaling them across geographies excite you - you are welcome at Dezy. We look for high positive energy, clarity of thought, and a great work ethic as the primary parameters, if you bring in specific vertical expertise or relevant experience in tech, sector, business ops, or growth that is an obvious enabler too.

**Specialties**

Invisible Smile Aligners, Dental Implants, Smile Makeovers, Root Canal, Teeth Whitening, Dental Veneers, Digital Consultation, and At Home Services

**Industry**: Health, Wellness & Fitness

We are looking to hire a **Customer Relationship Executive **who will be responsible for managing customer interactions and ensuring a seamless experience throughout their journey with us.

**Roles and Responsibilities**:

- Patient Interaction: Handle semi-voice interactions with patients and doctors, providing guidance through treatment plans, answering patient queries, and managing appointment bookings.
- Data Management: Accurately update and process treatment journey data, ensuring that all documentation is complete and up-to-date.
- Documentation Review: Verify patient documents and manage planning requests for doctor approvals related to bonding and aligner attachments.
- Compliance: Ensure that all interactions and documentation meet both regulatory requirements and company standards.
- Communication: Maintain clear, consistent communication with patients, doctors, and internal teams. Provide regular updates, follow-ups, and resolutions to ensure smooth operations.

**Qualifications & Skills**:

- Graduate fresher or HSC with a minimum of 6 months of experience in customer service or administrative roles.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills (Fluent in English is required; knowledge of additional languages like Telugu, Tamil, or Hindi is a plus).
- Detail-oriented with a high level of accuracy.
- Ability to handle multiple tasks and prioritize effectively.
- Problem-solving mindset with a focus on delivering patient-centric solutions.
- Adaptability to changing processes and environments.

**Job Types**: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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