Field Service Representative
1 month ago
MAJOR CHALLENGES OF THE POSITION
- Provide technical advice and transfer know-how to Engineering & Maintenance departments at
Entry In to Service of a new A/C type within a customer. This may involve matching working hours
to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).
- Interface and communicate with all departments at Airbus and the airline taking into account the
changing organizations.
- Assist in resolving aircraft technical problems whilst under high pressure from the airline during
aircraft on ground (AOG) situations to mitigate airline involves financial exposure. Demonstrate reactivity in front of Customer queries including timely facilitation of tech request.
Influence airlines to embody OEB (in particular RED OEB) in order to enhance fleet safety.
- Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but
for all operational matters.
- Provide swift and pragmatic solutions to technical related matters on the aircraft in order to limit
issues becoming emotionally charged
- Be proactive in supporting the airline technical operation, including Flight Operations, Training and
Spares.
- Act as communication and cultural facilitator within the Airbus FS team
- Maintain a business relationship with the airline and the home base.
- Adapt to specific airline’s needs, including cultural and climatic environments.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Group India Private Limited
**Employment Type**:
Permanent**Experience Level**:
Professional
**Job Family**:
Customer Eng.&Technical Support&Services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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