Experienced Field Service Representative

2 weeks ago

New Delhi, India BOEING Full time

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Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

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**Position Overview**:
Boeing team is currently looking for **Experienced Field Service Representative (FSR**) to be based out at **New Delhi, India.**

Boeing has a multi-year support contract with the aircraft owner/customer. The FSR, in addition to tasks described below, is the Boeing customer facing representative. All day to day communication typically flows through the FSR. FSR position includes a short daily meeting in the evening to convey relevant issues to the program team in US. The goal of the Boeing team is to keep three BBJ aircraft ready to fly at all times and the FSR represents Boeing to the customer on internal/external issues. That goal will drive many other miscellaneous tasks, not described here, to be performed.

**Position Responsibilities**:
The specific requirements and duties include, but are not limited to, the following:

- Field Service Representative shall provide 24 hour, 7 days per week on duty/on call field service support for airframe, engines, and Boeing or installed interior systems. This includes developing action plans and coordinating resources to provide solutions to resolve Aircraft On Ground (AOG) situations.
- FSR work location will be co-located with the customer in the hanger with the aircraft. Boeing FSR team has a private office on site.
- Provide “Over the Shoulder” instruction in operation, line maintenance, installation, removal, and system troubleshooting.
- Provide training on the Boeing 737 series or similar operation manuals.
- Provide hands-on troubleshooting and technical assistance to support organic aircraft field maintenance personnel as required.
- Provide aircraft specific technical knowledge, interface relationships, maintenance procedural advice, associated troubleshooting guidance, incidental repair assistance, as well as task dependent technical/engineering data or drawing retrieval to support customer personnel
- Emphasize safety aspects to be observed on Boeing 737 series and similar aircraft.
- Provide guidance and recommendations to support Service Letters, Service Bulletins and Airworthiness Directives, as required.
- Participate in meetings with the customer and other contractors as required. Coordinate on-site support visits and meetings with senior IAF leadership
- Assist customer in getting proposals/price quotes for product and services provisioning and submission of invoices for release of payments.
- The ability to obtain an Indian Security Clearance allowing access to customer is required.
- Analyze maintenanc

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