Customer Service Associate
2 weeks ago
**Job Overview**
We are looking for a Customer Service Associate for a company dealing in healthcare, personal care, homecare and a range of food products based in Punjab.
**Responsibilities**:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Keep records of calls and sales and note useful information
**Requirements**:
- Bachelor’s degree in any stream
- 1-2 years’ experience in customer service, sales or similar role preferred
- Freshers can apply
- Excellent phone manner and articulation.
- Exceptional customer service skills, convincing and Negotiation Skills
- Excellent Communication skills in English, Hindi
**Location: Ludhiana Punjab
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