Customer Support Executive
2 weeks ago
Company Name: Altruist Technologies Pvt Ltd
Process: Airtel Retention (Voice Support) (Telugu /Kannada /Hindi).
Designation**: Business Associate.**
Age: 18-32 **(Both Male and Female)**
Qualification**:Any Graduates / Post Graduates / Diploma / PUC (Arrears /Backlogs also applicable)**
Skills Required**:Good English communication with Kannada / Telugu / Hindi speaking skills**
Shift Timings**:General Day Shifts - 8-5 / 9-6 / 10-7 / 11-8 / 12-9 (Rotational Week off)**
**Salary Range**:
**CTC Salary: 16800/- and Net take home is 14200/-**
Roles and Responsibility:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
- Kannada (required)
**Speak with the employer**
+91 9363259348
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