Customer Service Representative
5 days ago
**CUSTOMER SUPPORT CHAT INTERNATIONAL**
- **CONTACT**_
- _**Harshitha
- 9008764646**_
**Education & Experience: Any Graduate or Under Graduate (12th mandatory)**
- Experienced 1+ year exp with customer support international CHAT process (4lpa)
- 2+ Years exp (4.8Lpa)
- 6 months experience 3lpa
**Skills required**
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Good Typing speed with 35wpm 90% accuracy
- Good in Grammer and Puntuation
- Good communication skills in English
- External Interaction, Problem solving skills, Soft Skills
- Immediate joiners preferred
**Roles are Responsibilities**:
- Respond to customer queries in a timely and accurate way, via Live Chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities ( Upselling and Cross selling)
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- **Shifts**:
- _ROTATIONAL SHIFT'S _
- _ROTATIONAL WEEKOFF'S_
- **Work Location**:
- Tech Mahindra, Hinjewadi Phase III, Pune 4011057
- **Harshitha Rathod**_
- **Talent Aquisition Lead at Tech Mahindra**_
- **Call or WhatsApp : 9008764646**_
Pay: ₹300,000.00 - ₹480,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Location**:
- Hinjewadi, Pune, Maharashtra (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (preferred)
Work Location: In person
Expected Start Date: 20/01/2025
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