Product Operations Associate, Platform Support
2 months ago
Remote Proctoring Services:
- Platform Expertise: Develop a deep understanding of our remote proctoring platform, including its features, functionalities, and technical requirements.
- Documentation: Ensure and report detailed records of technical issues encountered and resolutions to help improve the platform and support processes. Maintain Technical Support TIPs SharePoint ensuring the latest issues and remediation steps are captured.
- Training: Conduct training sessions for internal staff on best practices for resolving technical issues.
- Continuous Improvement: Identify opportunities for process improvements.
- Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
LI-AS1
LI-HYBRID
**Experience and Skills**:
Knowledge / Skills
- Technical Skills: Proficiency in troubleshooting software and hardware issues, knowledge of network configurations, and familiarity with remote desktop tools.
- Communication: Excellent English verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering timely and effective solutions.
- Customer Focus: A customer-centric approach with a commitment to providing high-quality support.
- Strong ethical standards and integrity.
- Ability to handle sensitive information with confidentiality.
- Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
- Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations.
- Demonstrated understanding of product operational needs
- Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making.
Education and Experience
- A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
- Experience: Minimum of 3 years of experience in technical support or a similar role, preferably in the education or technology sector
From: ETS GCC
-
Associate, Loan Platforms Support
1 month ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **About the Role**: **The Team**: ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the syndicated loan market. Through a unique combination of experienced personnel and electronic processing, hardware, and software, ClearPar has built...
-
Product Operations Associate, Platform Support
1 month ago
gurugram, India ETS Full timeAbout ETS:ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for...
-
Product Operations Associate, Platform Support
2 months ago
Gurugram, India ETS Full timeAbout ETS:ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for...
-
Product Operations Associate, Platform Support
2 months ago
gurugram, India ETS Full timeAbout ETS:ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for...
-
Associate, Operations Support
6 months ago
Gurugram, Haryana, India Webhelp Full time**Customer Service/Support** **Location** - Gurugram, India*** Job Title: Associate, Operations Support **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...
-
Edm Associate Product Support
5 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 S&P Global Market Intelligence **The Team**: S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on cross-product support for the Enterprise Data Management (EDM)...
-
Associate, IT Service Operations
5 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 10 **The Role**: Associate, IT Service Operations **The Team**: S&P Global Hosting provides cloud hosting services for our Loan Franchise products. The Cloud team is responsible for deploying, maintaining and supporting infrastructure on the AWS platform for our loan software clients. We work closely...
-
Platform Support Administrator
2 weeks ago
Gurugram, Haryana, India Macquarie Group Limited Full time-In this role, you will play a vital role in ensuring an efficient workflow management, streamlined invoice processing and communication with law firm billing administrators. As a Platform Support Administrator, you will also support in the efficiency of our legal and governance processes contributing to the overall team’s operational excellence. At...
-
Customer Service
3 weeks ago
Gurugram, Haryana, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Gurugram, India- Permanent- Full Time#R-00244671 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in India and...
-
Customer Service
2 months ago
Gurugram, Haryana, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Gurugram, India- Permanent- Full Time#R-00243268 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three...
-
Sales Operations Associate
6 months ago
Gurgaon, Gurugram, Haryana, India ANS Commerce(A Flipkart Entity) Full time“We connect brands with consumers” The Organization ANS Commerce is the fastest-growing e-commerce enabler for brands in India. Founded in 2017, ANS Commerce offers end-to-end integrated solutions to address the pain points of retailers across e-commerce value chains so that they can focus on their core products and brand. Our ever-growing bouquet of...
-
Associate Operations
5 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **The Team**: S&P Global’s Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses. We are comprised of Corporate Actions, ClearPar, GMG, and Regulatory Compliance. The...
-
Associate Operations
5 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **The Team**: S&P Global’s Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses. In addition, it offers a diverse range of solutions in the lending market. The Financial...
-
Associate - Product Design
5 months ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Associate - Product Design
2 months ago
Gurugram, Haryana, India Amex Full time**Y**ou Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...
-
Associate - Product Design
6 months ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Sales Support Associate
2 months ago
Gurugram, Haryana, India MongoDB Full timeThe SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB's SalesOps Associates are mentored and...
-
Business Operations Associate
5 months ago
Gurugram, Haryana, India NTT DATA Full time**The Company** NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less...
-
Business Operations Associate
6 months ago
Gurugram, Haryana, India NTT DATA Full time**The Company** NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less...
-
Customer Support Associate
6 months ago
Gurugram, Haryana, India Drimlite Full time**Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...